Table A3

Items for PPC

Lower order construct (LOC)/Scale item (indicator)Factor loadings*
BeforeAfter
Willingness (WI)
1I Propose improvements if I cannot execute the process according to the process description0.701 
2I Exhibit enthusiasm for following the process and performing it correctly0.8230.824
3I am willing to take accountability for the level of correct execution of processes0.8050.841
4I believe my way of working conforms the process on a daily basis0.7780.817
Ability (AB)
5I am skilled in following the processes correctly0.8230.854
6The process related training I followed was successful, in terms of helping me executing processes correctly0.7280.765
7I know how the business processes work0.7600.783
8I have access to all required resources to be able to execute the processes correctly0.586 

Note(s): * Gives factor loadings for each item “before” and “after” refinement. Items without a value in column “After” represent the indicators that were removed during the refinement process

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