Table 2.

Correlation matrix between perceived skill match level and change confidence

 M (/5)SDTSLSCSMSOS(m)LCC
Technical skills3.110.741     
Legal skills3.140.680.79301    
Credit skills2.880.970.59720.64791   
Managerial skills3.410.670.77780.72860.59711  
Overall skill (match) level3.130.670.89150.89290.84440.86941 
Change confidence2.680.410.2410***0.20440.2597***0.2311***0.2713***1

Notes:

***p < 0.05. Technical skills: knowledge related to product, services and procedures. Legal skills: laws and regulations of the bank sector. Credit skills: financial analysis. Managerial skills: soft skills such as team working and customer care

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