Items and descriptive statistics
| Items | M | SD |
|---|---|---|
| Independent variable – skills | ||
| Knowledge of the products/services offered: financing products | 3.00 | 1.20 |
| Knowledge of the products/services offered: investment products | 2.92 | 1.14 |
| Knowledge of the products/services offered: liquidity management products | 2.96 | 1.15 |
| Knowledge of the products/services offered: customer portfolio management | 3.05 | 1.04 |
| Knowledge of the products/services offered: sales techniques | 3.36 | 1.01 |
| Knowledge of the products/services offered: counter procedure | 3.37 | 1.20 |
| Regulations: on credit activity | 2.87 | 1.08 |
| Legislation: on wear | 2.91 | 1.03 |
| Regulations: on the CAI | 3.15 | 1.11 |
| Legislation: on anti-money laundering | 3.36 | 0.99 |
| Legislation: on privacy | 3.39 | 0.97 |
| Regulations: on the MIFID | 3.12 | 1.00 |
| Regulations: on investments | 3.10 | 1.04 |
| Legislation: on transparency | 3.19 | 0.99 |
| Loans: information elements for credit lines to private individuals | 3.04 | 1.28 |
| Loans: external sources of credit applicant documentation | 2.97 | 1.22 |
| Loans: creditworthiness assessment techniques | 2.93 | 1.12 |
| Loans: preliminary procedure for credit applications | 2.98 | 1.20 |
| Loans: evaluation of guarantees to protect credit lines | 2.85 | 1.16 |
| Loans: definition of quantitative profile/balance sheet analysis | 2.73 | 1.12 |
| Loans: methods of periodic credit control | 2.91 | 1.40 |
| Loans: management of problem loans | 2.60 | 1.12 |
| Use of group tools and procedures | 3.38 | 0.98 |
| Persuasive communication and sales techniques | 3.41 | 0.81 |
| Negotiation | 3.48 | 0.75 |
| Customer care and customer service | 3.54 | 0.97 |
| Commercial development of the customer portfolio | 3.35 | 0.87 |
| Commercial planning | 3.27 | 0.94 |
| Dependent variable – change self-efficacy | ||
| Once the change has taken place, I feel the need for training support to carry out the new tasks * | 2.14 | 0.90 |
| I usually deal with problems as they arise | 2.87 | 0.93 |
| If I commit myself, I can learn all that will be required after the change has taken place | 3.13 | 0.85 |
| I already have the skills to make the required change work | 2.67 | 0.83 |
| I am scared of all the tasks I have to learn due to the change * | 2.72 | 1.03 |
| I feel that I can easily manage this change | 2.95 | 0.72 |
| When I heard about that change, I thought it suited my skills perfectly | 2.73 | 0.82 |
| Items | M | SD |
|---|---|---|
| Knowledge of the products/services offered: financing products | 3.00 | 1.20 |
| Knowledge of the products/services offered: investment products | 2.92 | 1.14 |
| Knowledge of the products/services offered: liquidity management products | 2.96 | 1.15 |
| Knowledge of the products/services offered: customer portfolio management | 3.05 | 1.04 |
| Knowledge of the products/services offered: sales techniques | 3.36 | 1.01 |
| Knowledge of the products/services offered: counter procedure | 3.37 | 1.20 |
| Regulations: on credit activity | 2.87 | 1.08 |
| Legislation: on wear | 2.91 | 1.03 |
| Regulations: on the CAI | 3.15 | 1.11 |
| Legislation: on anti-money laundering | 3.36 | 0.99 |
| Legislation: on privacy | 3.39 | 0.97 |
| Regulations: on the MIFID | 3.12 | 1.00 |
| Regulations: on investments | 3.10 | 1.04 |
| Legislation: on transparency | 3.19 | 0.99 |
| Loans: information elements for credit lines to private individuals | 3.04 | 1.28 |
| Loans: external sources of credit applicant documentation | 2.97 | 1.22 |
| Loans: creditworthiness assessment techniques | 2.93 | 1.12 |
| Loans: preliminary procedure for credit applications | 2.98 | 1.20 |
| Loans: evaluation of guarantees to protect credit lines | 2.85 | 1.16 |
| Loans: definition of quantitative profile/balance sheet analysis | 2.73 | 1.12 |
| Loans: methods of periodic credit control | 2.91 | 1.40 |
| Loans: management of problem loans | 2.60 | 1.12 |
| Use of group tools and procedures | 3.38 | 0.98 |
| Persuasive communication and sales techniques | 3.41 | 0.81 |
| Negotiation | 3.48 | 0.75 |
| Customer care and customer service | 3.54 | 0.97 |
| Commercial development of the customer portfolio | 3.35 | 0.87 |
| Commercial planning | 3.27 | 0.94 |
| Once the change has taken place, I feel the need for training support to carry out the new tasks * | 2.14 | 0.90 |
| I usually deal with problems as they arise | 2.87 | 0.93 |
| If I commit myself, I can learn all that will be required after the change has taken place | 3.13 | 0.85 |
| I already have the skills to make the required change work | 2.67 | 0.83 |
| I am scared of all the tasks I have to learn due to the change * | 2.72 | 1.03 |
| I feel that I can easily manage this change | 2.95 | 0.72 |
| When I heard about that change, I thought it suited my skills perfectly | 2.73 | 0.82 |
Note:
*Reversed key items
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