Table 1. Complex vs. conventional... | Emerald Publishing

Table 1.

Complex vs. conventional services

Type of service	No. of atomic services	Dependency and rate of technology change	The interconnectedness of service processes	Customer dynamics	Possibilities for integrating resources and components to the service process	Service structure (for supply chain and service network)
Complex services	Multiple	Strong/swift	High	High	Multiple	Dynamic
Conventional services	Few	Moderate/slow	Low	Low	Few	Stable

Type of service	No. of atomic services	Dependency and rate of technology change	The interconnectedness of service processes	Customer dynamics	Possibilities for integrating resources and components to the service process	Service structure (for supply chain and service network)
Complex services	Multiple	Strong/swift	High	High	Multiple	Dynamic
Conventional services	Few	Moderate/slow	Low	Low	Few	Stable

Sources: Adapted and synthesized by the author from the following: Teece et al. (1997), Andreassen and Lindestad (1998); Yu and Lin (2005), Damanpour et al. (2009); Benedettini and Neely (2012)