Table 6.

Results of the serial mediation study: hypothesis, path, beta and outcome

HypothesisH3aH3bH4aH4b
PathTechnical innovation
→ non-technical innovation → external effectiveness		Technical innovation → non-technical innovation → internal efficiencyTechnical innovation → non-technical innovation → customer participation→ external effectivenessTechnical innovation → non-technical innovation → customer participation → internal efficiency
Beta0.214**0.337**0.184*−0.005
OutcomeConfirmedConfirmedConfirmedDischarged
Sources: Table developed by the author. The results presented were derived from a statistical analysis by the author of data provided by Statistics Sweden using SPSS software (version 26) and the PROCESS macro (version 4)
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