An overview of the data set
| Research stage | Data type | Data source | Examples of data sources | Sub-purpose |
|---|---|---|---|---|
| Study 1: Developing the typology of user misbehaviours in the context of Airbnb | Archival data | AirbnbHell stories (published in the period 1/9/2019 to 31/12/2020) | 405 stories: 87 stories published by hosts, 300 stories published by guests, 18 stories published by neighbours | To identify the different forms of misbehaviours in the context of Airbnb To illustrate the different forms of misbehaviours with the reported impacts |
| Supplementary archival data (see note below) | Airbnb user conduct governance documents (available in the period of data collection from 01/1/2021 to 31/05/2021) | Airbnb Community Standards, terms of service, privacy policy, non-discrimination policy | To understand what behaviour is (not) allowed by Airbnb | |
| Legislation (country-specific) (available in the period of data collection from 01/1/2021 to 31/05/2021) | gov.uk (e.g. sections Your rights and the law, Discrimination, Antisocial behaviour), Legislation gov.uk (e.g. Clean Neighbourhoods and Environment Act 2005, Theft Act 1968) | To understand what behaviour is legal/illegal in a particular country | ||
| Study 2: Validating the typology of user misbehaviours in the context of Uber Rides | Archival data | Stories published on the subreddit Uber (published in the period from 20.10.2022 to 25.11.2022), on the subreddit Uberdrivers (published in the period from 1.11.2022 to 25.11.2022), on the Uber Trustpilot (UK) page (published in the period 25.10.2022 to 25.11.2022) and available on the first page of RideGuru Forum (in the period 1.11.2022 to 25.11.2022) | 471 stories: 191 stories published by drivers and 280 stories published by riders | To check the transferability of typology to another SE context |
| Supplementary archival data (see note below) | Uber user conduct governance documents (available in the period of data collection from 1.11.2022 to 25.11.2022) | Uber’s Community Guidelines (UK site), Rider Terms | To understand what behaviour is (not) allowed by Uber | |
| Legislation (country-specific) (available in the period of data collection from 1.11.2022 to 25.11.2022) | Gov.uk (e.g. sections Child car seats, Littering, Antisocial behaviour), Crown Prosecution Service (e.g. section driving offences) | To understand what behaviour is legal/illegal in a particular country |
| Research stage | Data type | Data source | Examples of data sources | Sub-purpose |
|---|---|---|---|---|
| Archival data | AirbnbHell stories (published in the period 1/9/2019 to 31/12/2020) | 405 stories: 87 stories published by hosts, 300 stories published by guests, 18 stories published by neighbours | To identify the different forms of misbehaviours in the context of Airbnb | |
| Supplementary archival data (see note below) | Airbnb user conduct governance documents (available in the period of data collection from 01/1/2021 to 31/05/2021) | Airbnb Community Standards, terms of service, privacy policy, non-discrimination policy | To understand what behaviour is (not) allowed by Airbnb | |
| Legislation (country-specific) (available in the period of data collection from 01/1/2021 to 31/05/2021) | gov.uk (e.g. sections Your rights and the law, Discrimination, Antisocial behaviour), Legislation gov.uk (e.g. Clean Neighbourhoods and Environment Act 2005, Theft Act 1968) | To understand what behaviour is legal/illegal in a particular country | ||
| Archival data | Stories published on the subreddit Uber (published in the period from 20.10.2022 to 25.11.2022), on the subreddit Uberdrivers (published in the period from 1.11.2022 to 25.11.2022), on the Uber Trustpilot (UK) page (published in the period 25.10.2022 to 25.11.2022) and available on the first page of RideGuru Forum (in the period 1.11.2022 to 25.11.2022) | 471 stories: 191 stories published by drivers and 280 stories published by riders | To check the transferability of typology to another SE context | |
| Supplementary archival data (see note below) | Uber user conduct governance documents (available in the period of data collection from 1.11.2022 to 25.11.2022) | Uber’s Community Guidelines (UK site), Rider Terms | To understand what behaviour is (not) allowed by Uber | |
| Legislation (country-specific) (available in the period of data collection from 1.11.2022 to 25.11.2022) | Gov.uk (e.g. sections Child car seats, Littering, Antisocial behaviour), Crown Prosecution Service (e.g. section driving offences) | To understand what behaviour is legal/illegal in a particular country |
Note:
For practical reasons and given that published stories do not allow us to make assumptions about when a particular misbehaviour actually occurred (versus was mentioned in a story), we reviewed the policies and legislation that were available online at the time of data collection