Categorising misbehaviours: illustrative example
| Concrete form of misbehaviour | Domain of role violation | Nature of violated norm | The “location” of norm inscription | Type of misbehaviour |
|---|---|---|---|---|
| Host providing accommodation that is too hot (to sleep in) | User as a peer-service provider | Unclear | Airbnb Community Standards prohibit providing uninhabitable spaces, but room temperature is not listed as an example of problematic behaviour, and it is not clear whether 93 degrees (Fahrenheit) would make the space uninhabitable | Unclear |
| Host falsely listing air-conditioning as an amenity | User as a peer-service provider, user of the Airbnb platform | Formal | Airbnb Community Policy prohibits inaccurate listings Airbnb Community Standards prohibit misrepresentation of spaces | Unprofessional |
| Host not informing the guest that accommodation does not have a (working) air-conditioner | User as a peer-service provider | Formal | Airbnb Community Standards prohibit breaking commitments | Unprofessional |
| Concrete form of misbehaviour | Domain of role violation | Nature of violated norm | The “location” of norm inscription | Type of misbehaviour |
|---|---|---|---|---|
| Host providing accommodation that is too hot (to sleep in) | User as a peer-service provider | Unclear | Airbnb Community Standards prohibit providing uninhabitable spaces, but room temperature is not listed as an example of problematic behaviour, and it is not clear whether 93 degrees (Fahrenheit) would make the space uninhabitable | Unclear |
| Host falsely listing air-conditioning as an amenity | User as a peer-service provider, user of the Airbnb platform | Formal | Airbnb Community Policy prohibits inaccurate listings | Unprofessional |
| Host not informing the guest that accommodation does not have a (working) air-conditioner | User as a peer-service provider | Formal | Airbnb Community Standards prohibit breaking commitments | Unprofessional |