Table A4.

Data sources referenced in the findings section

Title of the storyAirbnbHell SectionReference codeLinkDate of post
Held against my will by an Airbnb hostGuest storiesG1www.airbnbhell.com/held-against-my-will-by-an-airbnb-host/17/10/2019
Rejected by a host because I’m from Taiwan?Guest storiesG2www.airbnbhell.com/rejected-host-because-im-from-taiwan/09/02/2020
Sexually assaulted at owner-occupied AirbnbGuest storiesG3www.airbnbhell.com/sexually-assaulted-at-owner-occupied-airbnb/15/12/2019
Airbnb puts lives at risk when everyone has the keysGuest storiesG4www.airbnbhell.com/airbnb-puts-lives-at-risk-when-everyone-has-the-keys/28/11/2019
Airbnb nightmare: another guest scammedGuest storiesG5www.airbnbhell.com/airbnb-nightmare-another-guest-scammed/04/01/2020
Most terrifying Airbnb experience, have not received anythingGuest storiesG6www.airbnbhell.com/most-terrifying-airbnb-experience-havent-received-anything/16/12/2019
The Airbnb Amityville Horror in HolbrookGuest storiesG7www.airbnbhell.com/airbnb-amityville-horror-in-holbrook/13/09/2019
Not impressed with Airbnb experiences overallGuest storiesG8www.airbnbhell.com/not-impressed-with-airbnb-experiences-overall/13/05/2020
Classic bait and switch in districts of AlgiersGuest storiesG9www.airbnbhell.com/classic-bait-and-switch-in-districts-of-algiers/21/09/2019
Forced out of Airbnb cabin in the woodsGuest storiesG10www.airbnbhell.com/forced-out-of-airbnb-cabin-in-the-woods/21/06/2019
Airbnb in Miami Beach not what I expectedGuest storiesG11www.airbnbhell.com/airbnb-miami-beach-not-expected/19/06/2019
Locked in small, disgusting Airbnb roomGuest storiesG12www.airbnbhell.com/locked-in-small-disgusting-airbnb-room/04/11/2019
Complete dump misrepresented on AirbnbGuest storiesG13www.airbnbhell.com/complete-dump-misrepresented-on-airbnb/15/12/2019
Death trap with bedbugs and health concernsGuest storiesG14www.airbnbhell.com/death-trap-with-bedbugs-and-health-concerns/28/06/2019
Disgusting suite, silence on refund from AirbnbGuest storiesG15www.airbnbhell.com/disgusting-suite-silence-on-refund-from-airbnb/16/06/2019
Last second cancellation after 4-h wait for hostGuest storiesG16www.airbnbhell.com/last-second-cancellation-after-four-hour-wait-for-host/29/01/2020
Bad Airbnb service for family in SloveniaGuest storiesG18www.airbnbhell.com/bad-airbnb-service-for-family-in-slovenia/28/07/2019
Female guests flee from sex stalking hostGuest storiesG19www.airbnbhell.com/female-guests-flee-from-sex-stalking-host/06/10/2019
Airbnb nightmare you would not wish on anyoneGuest storiesG20www.airbnbhell.com/airbnb-nightmare-you-wouldnt-wish-on-anyone/29/03/2020
Airbnb from hell: Unionville NightmareGuest storiesG21www.airbnbhell.com/airbnb-from-hell-unionville-nightmare/06/07/2019
Water damage is the least of this Airbnb’s ProblemsGuest storiesG22www.airbnbhell.com/water-damage-the-least-airbnbs-problems/27/06/2019
The worst Airbnb experience (so far) in Jersey CityGuest storiesG23www.airbnbhell.com/worst-airbnb-experience-jersey-city/11/09/2019
Where’s Airbnb’s policy with a mouse in the caravanGuest storiesG24www.airbnbhell.com/where-airbnb-policy-with-a-mouse-in-the-caravan/22/08/2019
Horrible landlord now a Airbnb hostGuest storiesG25www.airbnbhell.com/horrible-landlord-now-airbnb-host/19/08/2019
Host enters at night, scaring family with small childrenGuest storiesG26www.airbnbhell.com/host-enters-at-night-scaring-family-with-small-children/29/07/2019
Stranded in Singapore after customer service fiascoGuest storiesG27www.airbnbhell.com/stranded-in-singapore-after-customer-service-fiasco/20/07/2019
Host guarantee means nothing to AirbnbHost storiesH1www.airbnbhell.com/host-guarantee-means-nothing-to-airbnb/08/09/2019
Shooting inside and outside my Airbnb homeHost storiesH2www.airbnbhell.com/shooting-inside-and-outside-my-airbnb-home/06/11/2019
Nightmare guest gets 13-year Airbnb host bannedHost storiesH3www.airbnbhell.com/nightmare-guest-gets-13-year-airbnb-host-banned/31/10/2019
More than $10K in damages, Airbnb paid $510Host storiesH4www.airbnbhell.com/more-than-10k-in-damages-airbnb-paid-510/31/05/2020
Airbnb invades privacy and preys on the poorHost storiesH5www.airbnbhell.com/airbnb-invades-privacy-and-preys-on-the-poor/04/01/2020
Guest from hell bringing unknown guests inHost storiesH6www.airbnbhell.com/guest-from-hell-bringing-unknown-guests-in/19/02/2020
Home trashed by Airbnb guests and no customer supportHost storiesH7www.airbnbhell.com/home-trashed-by-airbnb-guest-and-no-customer-support/12/08/2019
Airbnb left me with a dead body, $50,000 in damagesHost storiesH8www.airbnbhell.com/airbnb-left-me-with-a-dead-body-50000-in-damages/12/10/2019
Solution to Airbnb guests damaging propertiesHost storiesH9www.airbnbhell.com/solution-to-airbnb-guests-damaging-properties/01/02/2020
Airbnb guest attacked my dog, deleted from AirbnbHost storiesH10www.airbnbhell.com/airbnb-guest-attacked-my-dog-deleted-from-airbnb/17/12/2019
One Airbnb guest brought a gun, killing four peopleNeighbour storiesN1www.airbnbhell.com/one-airbnb-guest-brought-gun-killing-four-people/4/11/2019
Landlord exploits long-term guests on AirbnbNeighbour storiesN2www.airbnbhell.com/landlord-exploits-long-term-guests-on-airbnb/12/04/2019
Airbnb party house makes resident consider movingNeighbour storiesN3www.airbnbhell.com/airbnb-party-house-makes-resident-consider-moving/25/05/2020
Airbnb provides noisy and unruly neighboursNeighbour storiesN4www.airbnbhell.com/airbnb-provides-noisy-and-unruly-neighbours/05/05/2019
My Airbnb neighbour hell begins todayNeighbour storiesN5www.airbnbhell.com/my-airbnb-neighbor-hell-begins-today/05/03/2019
Why are Airbnb services even allowedNeighbour storiesN6www.airbnbhell.com/why-are-airbnb-services-even-allowed/12/08/2019
Drunk Airbnb guest wandering the neighbourhoodNeighbour storiesN7www.airbnbhell.com/drunk-airbnb-guest-wandering-the-neighborhood/06/01/2020
The love shack…just groovy, AirbnbNeighbour storiesN8www.airbnbhell.com/love-shack-just-groovy-airbnb/22/04/2019
Assaulted in an Airbnb and banned for life?Guest storiesI1www.airbnbhell.com/assaulted-in-airbnb-banned-for-life/07/03/2020
Host enters at night, scaring family with small childrenGuest storiesI2www.airbnbhell.com/host-enters-at-night-scaring-family-with-small-children/29/07/2019
Bad Airbnb service for family in SloveniaGuest storiesI3www.airbnbhell.com/bad-airbnb-service-for-family-in-slovenia/28/07/2019
Hell against my will by an Airbnb hostGuest storiesI4www.airbnbhell.com/held-against-my-will-by-an-airbnb-host/17/10/2019
Airbnb left me with a dead body, $50,000 in damagesHost storiesI5
I7		www.airbnbhell.com/airbnb-left-me-with-a-dead-body-50000-in-damages/12/10/2019
Airbnb guest attacked my dog, deleted from AirbnbHost storiesI6www.airbnbhell.com/airbnb-guest-attacked-my-dog-deleted-from-airbnb/17/12/2019
Airbnb business relies on creating deceptionGuest storiesI7www.airbnbhell.com/airbnb-business-relies-on-creating-deception/22/08/2019
Amsperience Treeland Wormerveer listing in AmsterdamGuest storiesI8www.airbnbhell.com/amsperience-wormerveer-airbnb-listing-in-amsterdam/09/10/2019
Forced out of Airbnb cabin in the woodsGuest storiesI9www.airbnbhell.com/forced-out-of-airbnb-cabin-in-the-woods/21/06/2019
Airbnb condones lying and scamming hostsGuest storiesI10www.airbnbhell.com/airbnb-condones-lying-and-scamming-hosts/31/10/2019
Stranded in LA after Airbnb nightmareGuest storiesI11www.airbnbhell.com/stranded-in-la-after-airbnb-nightmare/20/06/2019
Airbnb has my money and would not refund meGuest storiesI12www.airbnbhell.com/airbnb-has-my-money-and-wont-refund-me/17/08/2019
Landlord exploits long-term guests on AirbnbNeighbour storiesI13www.airbnbhell.com/landlord-exploits-long-term-guests-on-airbnb/12/04/2019
San Juan del Sur, Nicaraguan Hell VacationGuest storiesI14www.airbnbhell.com/san-juan-del-sur-nicaraguan-hell-vacation/14/10/2019
Someone’s trash could be your Airbnb furnitureGuest storiesI15www.airbnbhell.com/someones-trash-could-be-airbnb-furniture/03/10/2019
Guest life ban for complaining about racismGuest storiesI16www.airbnbhell.com/guest-life-ban-for-complaining-about-racism/31/01/2020
The worst Airbnb experience (so far) in Jersey CityGuest storiesI17www.airbnbhell.com/worst-airbnb-experience-jersey-city/11/11/2019
Death trap with bedbugs and health concernsGuest storiesI18www.airbnbhell.com/death-trap-with-bedbugs-and-health-concerns/28/6/2019
Airbnb host guarantee scam: no payment for damagesHost storiesI19www.airbnbhell.com/airbnb-host-guarantee-scam-no-payment-for-damages/21/12/2019
Airbnb party house makes resident consider movingNeighbour storiesI20www.airbnbhell.com/airbnb-party-house-makes-resident-consider-moving/25/5/2020
The Love Shack … Just Groovy, AirbnbNeighbour storiesI21www.airbnbhell.com/love-shack-just-groovy-airbnb/22/04/2019
Midnight trip driver on drugs and more weird thingsRider storiesR1www.reddit.com/r/uber/comments/yv8ezg/midnight_trip_driver_on_drugs_and_more_weird/14/11/2022
Uber rider confrontation with driver in Washington, D.C.Driver storiesD1www.reddit.com/r/uberdrivers/comments/z3nt3r/uber_rider_confrontation_with_driver_in/24/11/2022
Uber driver will not return my house…Rider storiesR2www.uk.trustpilot.com/reviews/6379d04fb84cc27618f1326620/11/2022
Scary rideRider storiesR3www.uk.trustpilot.com/reviews/637b3c0a252cba2c02ded25621/11/2022
Can a parent order Uber or Lyft for a teenager? My kid?Driver storiesD2https://ride.guru/lounge/p/can-a-parent-order-uber-or-lyft-for-a-teenager-my-kids2018
Not always the vehicle shownRider storiesR4www.uk.trustpilot.com/reviews/637ba74b252cba2c02df552621/11/2022
Driver bringing up sexRider storiesR5www.reddit.com/r/uber/comments/yyyodv/driver_bringing_up_sex/19/11/2022
How many drunks have puked in your car?Driver storiesD3https://ride.guru/lounge/p/how-many-drunks-have-puked-in-your-car-how-much-did-you-make-from-cleanup-fees2019
PAX’s review shouldn’t count if they vandalised my carDriver storiesD4www.reddit.com/r/uberdrivers/comments/z2zlgi/paxs_review_shouldnt_count_if_they_vandalized_my/24/11/2022
Scary rideDriver storiesR6www.uk.trustpilot.com/reviews/637b3c0a252cba2c02ded25622/11/2022
Bruh I’m pissedDriver storiesD5https://ride.guru/lounge/p/as-a-driver-what-were-some-of-your-moments-when-you-had-to-say-im-just-the-driver01/11/2022
Just did my first one-star to a customer. Justified or not?Driver storiesD6www.reddit.com/r/uberdrivers/comments/z1gwox/just_did_my_first_onestar_to_a_customer_justified/22/11/2022
Why are the windows lockedDriver storiesD7www.reddit.com/r/uberdrivers/comments/9ju630/why_are_the_windows_locked/02/11/2022
Source: Authors’ own work
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