Table 1

Means, standard deviations and correlations for study variables

MSD12345
1. Professional approach4.560.540.55    
2. Market-oriented approach3.790.890.340.67   
3. Person-centered approach4.080.640.360.350.81  
4. Loyalty4.320.830.230.270.28* 
5. Socio-emotional resources4.690.430.270.200.360.300.83

Note(s):M = Mean, SD = Standard deviation. Cronbach's alphas are shown in the diagonal. All correlations are significant at p < 0.01 level. *Single-item measure

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