Table A1 Background information of...

Table A1

Background information of participants

ID	Role	Gender	Age
1	Service specialist	Female	30
2	Product manager	Male	48
3	Line manager	Female	49
4	Sales manager	Male	52
5	Service specialist	Female	43
6	Line manager	Male	53
7	Service manager	Male	53
8	Sales manager	Male	50
9	Design engineer	Male	48
10	Product developer	Male	34
11	Design engineer	Male	58
12	Design engineer	Female	47
13	Product manager	Male	50
14	Product manager	Male	46
15	Service director	Female	43
16	Line manager	Male	60
17	Line manager	Male	31
18	Line manager	Male	43
19	Line manager	Female	57
20	Accounting specialist	Female	40
21	Accounting specialist	Female	40
22	Service specialist	Female	37
23	Line manager	Male	39
24	Service manager	Female	40
25	Service director	Female	50
26	Team manager	Female	44
27	Service specialist	Male	32
28	Service specialist	Female	45
29	Service specialist	Female	36
30	Service specialist	Male	57
31	Service specialist	Female	29
32	Service specialist	Female	38
33	Service specialist	Male	55
34	Service specialist	Female	31
35	Service specialist	Male	38
36	Sales manager	Female	46
37	Sales manager	Male	33
38	Group manager	Male	31
39	Group manager	Female	45
40	Group manager	Female	53
41	Group manager	Female	47
42	Service specialist	Male	32
43	Service specialist	Female	45
44	Service specialist	Male	34
45	Development manager	Female	38
46	Service manager	Female	41
47	Service manager	Male	38
48	Service manager	Female	35
49	Not reported	Female	Not reported
50	Risk manager	Female	37
51	Service specialist	Male	36
52	Service specialist	Female	49
53	Sales manager	Female	48
54	Team manager	Male	25
55	Sales manager	Female	26
56	Service specialist	Female	Not reported
57	Service specialist	Female	28
58	Service specialist	Female	Not reported
59	Development manager	Male	31
60	Service specialist	Female	37
61	Office assistant	Female	28
62	Service specialist	Female	Not reported
63	Service specialist	Female	36
64	Team manager	Female	41
65	Process specialist	Female	53
66	Team manager	Female	54
67	Service director	Female	58
68	Service director	Female	49
69	Process specialist	Female	31
70	Process specialist	Female	33
71	Service manager	Female	40
72	Accountant	Male	51
73	Accountant	Female	60
74	Service manager	Female	36
75	Office assistant	Female	23
76	Group manager	Male	41
77	Development manager	Female	Not reported
78	Service manager	Female	Not reported
79	Group manager	Female	35
80	Line manager	Male	Not reported
81	Operational director	Male	55
82	Project manager	Male	49
83	Service specialist	Male	45
84	Not reported	Female	55
85	Team manager	Female	38
86	Design engineer	Male	35
87	Line manager	Female	32
88	Service specialist	Male	26
89	Accounting specialist	Female	50

ID	Role	Gender	Age
1	Service specialist	Female	30
2	Product manager	Male	48
3	Line manager	Female	49
4	Sales manager	Male	52
5	Service specialist	Female	43
6	Line manager	Male	53
7	Service manager	Male	53
8	Sales manager	Male	50
9	Design engineer	Male	48
10	Product developer	Male	34
11	Design engineer	Male	58
12	Design engineer	Female	47
13	Product manager	Male	50
14	Product manager	Male	46
15	Service director	Female	43
16	Line manager	Male	60
17	Line manager	Male	31
18	Line manager	Male	43
19	Line manager	Female	57
20	Accounting specialist	Female	40
21	Accounting specialist	Female	40
22	Service specialist	Female	37
23	Line manager	Male	39
24	Service manager	Female	40
25	Service director	Female	50
26	Team manager	Female	44
27	Service specialist	Male	32
28	Service specialist	Female	45
29	Service specialist	Female	36
30	Service specialist	Male	57
31	Service specialist	Female	29
32	Service specialist	Female	38
33	Service specialist	Male	55
34	Service specialist	Female	31
35	Service specialist	Male	38
36	Sales manager	Female	46
37	Sales manager	Male	33
38	Group manager	Male	31
39	Group manager	Female	45
40	Group manager	Female	53
41	Group manager	Female	47
42	Service specialist	Male	32
43	Service specialist	Female	45
44	Service specialist	Male	34
45	Development manager	Female	38
46	Service manager	Female	41
47	Service manager	Male	38
48	Service manager	Female	35
49	Not reported	Female	Not reported
50	Risk manager	Female	37
51	Service specialist	Male	36
52	Service specialist	Female	49
53	Sales manager	Female	48
54	Team manager	Male	25
55	Sales manager	Female	26
56	Service specialist	Female	Not reported
57	Service specialist	Female	28
58	Service specialist	Female	Not reported
59	Development manager	Male	31
60	Service specialist	Female	37
61	Office assistant	Female	28
62	Service specialist	Female	Not reported
63	Service specialist	Female	36
64	Team manager	Female	41
65	Process specialist	Female	53
66	Team manager	Female	54
67	Service director	Female	58
68	Service director	Female	49
69	Process specialist	Female	31
70	Process specialist	Female	33
71	Service manager	Female	40
72	Accountant	Male	51
73	Accountant	Female	60
74	Service manager	Female	36
75	Office assistant	Female	23
76	Group manager	Male	41
77	Development manager	Female	Not reported
78	Service manager	Female	Not reported
79	Group manager	Female	35
80	Line manager	Male	Not reported
81	Operational director	Male	55
82	Project manager	Male	49
83	Service specialist	Male	45
84	Not reported	Female	55
85	Team manager	Female	38
86	Design engineer	Male	35
87	Line manager	Female	32
88	Service specialist	Male	26
89	Accounting specialist	Female	50

Source(s): Authors' own creation

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