Background information of participants
| ID | Role | Gender | Age |
|---|---|---|---|
| 1 | Service specialist | Female | 30 |
| 2 | Product manager | Male | 48 |
| 3 | Line manager | Female | 49 |
| 4 | Sales manager | Male | 52 |
| 5 | Service specialist | Female | 43 |
| 6 | Line manager | Male | 53 |
| 7 | Service manager | Male | 53 |
| 8 | Sales manager | Male | 50 |
| 9 | Design engineer | Male | 48 |
| 10 | Product developer | Male | 34 |
| 11 | Design engineer | Male | 58 |
| 12 | Design engineer | Female | 47 |
| 13 | Product manager | Male | 50 |
| 14 | Product manager | Male | 46 |
| 15 | Service director | Female | 43 |
| 16 | Line manager | Male | 60 |
| 17 | Line manager | Male | 31 |
| 18 | Line manager | Male | 43 |
| 19 | Line manager | Female | 57 |
| 20 | Accounting specialist | Female | 40 |
| 21 | Accounting specialist | Female | 40 |
| 22 | Service specialist | Female | 37 |
| 23 | Line manager | Male | 39 |
| 24 | Service manager | Female | 40 |
| 25 | Service director | Female | 50 |
| 26 | Team manager | Female | 44 |
| 27 | Service specialist | Male | 32 |
| 28 | Service specialist | Female | 45 |
| 29 | Service specialist | Female | 36 |
| 30 | Service specialist | Male | 57 |
| 31 | Service specialist | Female | 29 |
| 32 | Service specialist | Female | 38 |
| 33 | Service specialist | Male | 55 |
| 34 | Service specialist | Female | 31 |
| 35 | Service specialist | Male | 38 |
| 36 | Sales manager | Female | 46 |
| 37 | Sales manager | Male | 33 |
| 38 | Group manager | Male | 31 |
| 39 | Group manager | Female | 45 |
| 40 | Group manager | Female | 53 |
| 41 | Group manager | Female | 47 |
| 42 | Service specialist | Male | 32 |
| 43 | Service specialist | Female | 45 |
| 44 | Service specialist | Male | 34 |
| 45 | Development manager | Female | 38 |
| 46 | Service manager | Female | 41 |
| 47 | Service manager | Male | 38 |
| 48 | Service manager | Female | 35 |
| 49 | Not reported | Female | Not reported |
| 50 | Risk manager | Female | 37 |
| 51 | Service specialist | Male | 36 |
| 52 | Service specialist | Female | 49 |
| 53 | Sales manager | Female | 48 |
| 54 | Team manager | Male | 25 |
| 55 | Sales manager | Female | 26 |
| 56 | Service specialist | Female | Not reported |
| 57 | Service specialist | Female | 28 |
| 58 | Service specialist | Female | Not reported |
| 59 | Development manager | Male | 31 |
| 60 | Service specialist | Female | 37 |
| 61 | Office assistant | Female | 28 |
| 62 | Service specialist | Female | Not reported |
| 63 | Service specialist | Female | 36 |
| 64 | Team manager | Female | 41 |
| 65 | Process specialist | Female | 53 |
| 66 | Team manager | Female | 54 |
| 67 | Service director | Female | 58 |
| 68 | Service director | Female | 49 |
| 69 | Process specialist | Female | 31 |
| 70 | Process specialist | Female | 33 |
| 71 | Service manager | Female | 40 |
| 72 | Accountant | Male | 51 |
| 73 | Accountant | Female | 60 |
| 74 | Service manager | Female | 36 |
| 75 | Office assistant | Female | 23 |
| 76 | Group manager | Male | 41 |
| 77 | Development manager | Female | Not reported |
| 78 | Service manager | Female | Not reported |
| 79 | Group manager | Female | 35 |
| 80 | Line manager | Male | Not reported |
| 81 | Operational director | Male | 55 |
| 82 | Project manager | Male | 49 |
| 83 | Service specialist | Male | 45 |
| 84 | Not reported | Female | 55 |
| 85 | Team manager | Female | 38 |
| 86 | Design engineer | Male | 35 |
| 87 | Line manager | Female | 32 |
| 88 | Service specialist | Male | 26 |
| 89 | Accounting specialist | Female | 50 |
| ID | Role | Gender | Age |
|---|---|---|---|
| 1 | Service specialist | Female | 30 |
| 2 | Product manager | Male | 48 |
| 3 | Line manager | Female | 49 |
| 4 | Sales manager | Male | 52 |
| 5 | Service specialist | Female | 43 |
| 6 | Line manager | Male | 53 |
| 7 | Service manager | Male | 53 |
| 8 | Sales manager | Male | 50 |
| 9 | Design engineer | Male | 48 |
| 10 | Product developer | Male | 34 |
| 11 | Design engineer | Male | 58 |
| 12 | Design engineer | Female | 47 |
| 13 | Product manager | Male | 50 |
| 14 | Product manager | Male | 46 |
| 15 | Service director | Female | 43 |
| 16 | Line manager | Male | 60 |
| 17 | Line manager | Male | 31 |
| 18 | Line manager | Male | 43 |
| 19 | Line manager | Female | 57 |
| 20 | Accounting specialist | Female | 40 |
| 21 | Accounting specialist | Female | 40 |
| 22 | Service specialist | Female | 37 |
| 23 | Line manager | Male | 39 |
| 24 | Service manager | Female | 40 |
| 25 | Service director | Female | 50 |
| 26 | Team manager | Female | 44 |
| 27 | Service specialist | Male | 32 |
| 28 | Service specialist | Female | 45 |
| 29 | Service specialist | Female | 36 |
| 30 | Service specialist | Male | 57 |
| 31 | Service specialist | Female | 29 |
| 32 | Service specialist | Female | 38 |
| 33 | Service specialist | Male | 55 |
| 34 | Service specialist | Female | 31 |
| 35 | Service specialist | Male | 38 |
| 36 | Sales manager | Female | 46 |
| 37 | Sales manager | Male | 33 |
| 38 | Group manager | Male | 31 |
| 39 | Group manager | Female | 45 |
| 40 | Group manager | Female | 53 |
| 41 | Group manager | Female | 47 |
| 42 | Service specialist | Male | 32 |
| 43 | Service specialist | Female | 45 |
| 44 | Service specialist | Male | 34 |
| 45 | Development manager | Female | 38 |
| 46 | Service manager | Female | 41 |
| 47 | Service manager | Male | 38 |
| 48 | Service manager | Female | 35 |
| 49 | Not reported | Female | Not reported |
| 50 | Risk manager | Female | 37 |
| 51 | Service specialist | Male | 36 |
| 52 | Service specialist | Female | 49 |
| 53 | Sales manager | Female | 48 |
| 54 | Team manager | Male | 25 |
| 55 | Sales manager | Female | 26 |
| 56 | Service specialist | Female | Not reported |
| 57 | Service specialist | Female | 28 |
| 58 | Service specialist | Female | Not reported |
| 59 | Development manager | Male | 31 |
| 60 | Service specialist | Female | 37 |
| 61 | Office assistant | Female | 28 |
| 62 | Service specialist | Female | Not reported |
| 63 | Service specialist | Female | 36 |
| 64 | Team manager | Female | 41 |
| 65 | Process specialist | Female | 53 |
| 66 | Team manager | Female | 54 |
| 67 | Service director | Female | 58 |
| 68 | Service director | Female | 49 |
| 69 | Process specialist | Female | 31 |
| 70 | Process specialist | Female | 33 |
| 71 | Service manager | Female | 40 |
| 72 | Accountant | Male | 51 |
| 73 | Accountant | Female | 60 |
| 74 | Service manager | Female | 36 |
| 75 | Office assistant | Female | 23 |
| 76 | Group manager | Male | 41 |
| 77 | Development manager | Female | Not reported |
| 78 | Service manager | Female | Not reported |
| 79 | Group manager | Female | 35 |
| 80 | Line manager | Male | Not reported |
| 81 | Operational director | Male | 55 |
| 82 | Project manager | Male | 49 |
| 83 | Service specialist | Male | 45 |
| 84 | Not reported | Female | 55 |
| 85 | Team manager | Female | 38 |
| 86 | Design engineer | Male | 35 |
| 87 | Line manager | Female | 32 |
| 88 | Service specialist | Male | 26 |
| 89 | Accounting specialist | Female | 50 |
Source(s): Authors' own creation