Variation in the frequency of use of digital tools during the last three years (1 = stayed the same or decreased; 5 = increased dramatically)
| Tools | Average | Av. High tech | Av. low tech | Av. small firms | Av. medium-sized firms | |||||
|---|---|---|---|---|---|---|---|---|---|---|
| Desk | Mobile | Desk | Mobile | Desk | Mobile | Desk | Mobile | Desk | Mobile | |
| Voice calls | 1.25 | 3.25 | 1.5 | 3 | 1 | 3.5 | 1 | 2.8 | 1.67 | 4 |
| Video calls | 4.375 | 1.5 | 4.25 | 1.5 | 4.5 | 1.5 | 4 | 1 | 5 | 2.33 |
| Instant messaging | 4 | 4 | 4.5 | 4.5 | 3.5 | 3.5 | 4.6 | 4.6 | 3 | 3 |
| 3 | 2.5 | 3 | 3 | 3 | 2 | 3 | 2.5 | 3 | 2.5 | |
| Social network | 2.75 | 2.75 | 2.5 | 2.5 | 3 | 3 | 2.2 | 2.2 | 3.67 | 3.67 |
| Business intelligence and analytics | 1.5 | 1.25 | 2 | 1.5 | 1 | 1 | 1.4 | 1 | 1.67 | 1.67 |
| Dashboards | 3.12 | 1.25 | 3.25 | 1.5 | 3 | 1 | 2.8 | 1 | 3.67 | 1.67 |
| Databases | 2.37 | 1.62 | 3.25 | 2.25 | 1.5 | 1 | 2.4 | 1.6 | 2.33 | 1.67 |
| Project management systems | 1.62 | 1.25 | 2.25 | 1.5 | 1 | 1 | 1.6 | 1 | 1.67 | 1.67 |
| Tools | Average | Av. High tech | Av. low tech | Av. small firms | Av. medium-sized firms | |||||
|---|---|---|---|---|---|---|---|---|---|---|
| Desk | Mobile | Desk | Mobile | Desk | Mobile | Desk | Mobile | Desk | Mobile | |
| Voice calls | 1.25 | 3.25 | 1.5 | 3 | 1 | 3.5 | 1 | 2.8 | 1.67 | 4 |
| Video calls | 4.375 | 1.5 | 4.25 | 1.5 | 4.5 | 1.5 | 4 | 1 | 5 | 2.33 |
| Instant messaging | 4 | 4 | 4.5 | 4.5 | 3.5 | 3.5 | 4.6 | 4.6 | 3 | 3 |
| 3 | 2.5 | 3 | 3 | 3 | 2 | 3 | 2.5 | 3 | 2.5 | |
| Social network | 2.75 | 2.75 | 2.5 | 2.5 | 3 | 3 | 2.2 | 2.2 | 3.67 | 3.67 |
| Business intelligence and analytics | 1.5 | 1.25 | 2 | 1.5 | 1 | 1 | 1.4 | 1 | 1.67 | 1.67 |
| Dashboards | 3.12 | 1.25 | 3.25 | 1.5 | 3 | 1 | 2.8 | 1 | 3.67 | 1.67 |
| Databases | 2.37 | 1.62 | 3.25 | 2.25 | 1.5 | 1 | 2.4 | 1.6 | 2.33 | 1.67 |
| Project management systems | 1.62 | 1.25 | 2.25 | 1.5 | 1 | 1 | 1.6 | 1 | 1.67 | 1.67 |
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