Literature review
| Study | Context and research | Crisis | Crow | INT | Trust | RISK | REP | MOT | Others | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Spatial | Human | Overall | Other Profiles | Sector | Comp. | Staff | |||||||||
| Our study | Cruise (533 Italian cruisers) | Survey | X | X | Shipscape | X | X | X | X | X | X | X | Self-confidence, familiarity, past experience | ||
| Ávila-Foucat et al. (2013) | Vessel (410 whale watching tourists) | Survey | X | X | Conservation attitude | ||||||||||
| Her and Seo (2018) | Restaurant (248 solo diners) | Survey | X | X | X | Anticipated loneliness; evaluation | |||||||||
| Hwang et al. (2012) | Restaurant (61 students) | Experiment | X | X | Emotions: pleasure, arousal and dominance; desire for privacy | ||||||||||
| Hwang et al. (2020) | Restaurant (181 US solo consumers) | Experiment | X | X | X | Power and promotional cues | |||||||||
| Hyun and Kim (2015) | Cruise (342 luxury cruisers) | Survey | X | X | X | Need for uniqueness | |||||||||
| Jang et al. (2015) | Restaurant (500 consumers) | Experiment | X | X | X | X | X | Power | |||||||
| Kim et al. (2016) | Festival (423 visitors) | Survey | X | X | Emotions: negative and positive | ||||||||||
| Kwortnik (2008) | Cruise (260 cruisers) | Grounded theory | X | X | X | Shipscape | X | X | |||||||
| Mahadevan and Chang (2017) | Cruise (162 Canadian consumers) | Experiment | Shipscape | X | X | Attitude to cruise | |||||||||
| Noone and Mattila (2009) | Restaurant (198 students) | Experiment | X | X | X | X | X | X | Goal (utilitarian/edonic) | ||||||
| Pikkemaat et al. (2020) | Sky area (27 in-depth interviews) | Indeph interviews | X | X | Skiscape (restaurant) | X | Demographics/ski level/social behaviour | ||||||||
| Pons et al. (2006) | Disco (226 Canadian undergraduates and 244 Lebanese undergraduates) | Survey | X (personal space) | X | National culture | ||||||||||
| Song and Noone (2017) | Restaurant (215 individuals) | Experiment | X | X | Perceived service encounter/ perceived pace | ||||||||||
| Tse et al. (2002) | Restaurant (300 inhabitants) | Semi-experiment | X | X | |||||||||||
| Zehrer and Raich (2016) | Winter sport setting (285 visitors) | Survey | X | ||||||||||||
| Study | Context and research | Crisis | Crow | INT | Trust | RISK | REP | MOT | Others | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Our study | Cruise (533 Italian cruisers) | Survey | X | X | Shipscape | X | X | X | X | X | X | X | Self-confidence, familiarity, past experience | ||
| Vessel (410 whale watching tourists) | Survey | X | X | Conservation attitude | |||||||||||
| Restaurant (248 solo diners) | Survey | X | X | X | Anticipated loneliness; evaluation | ||||||||||
| Restaurant (61 students) | Experiment | X | X | Emotions: pleasure, arousal and dominance; desire for privacy | |||||||||||
| Restaurant (181 US solo consumers) | Experiment | X | X | X | Power and promotional cues | ||||||||||
| Cruise (342 luxury cruisers) | Survey | X | X | X | Need for uniqueness | ||||||||||
| Restaurant (500 consumers) | Experiment | X | X | X | X | X | Power | ||||||||
| Festival (423 visitors) | Survey | X | X | Emotions: negative and positive | |||||||||||
| Cruise (260 cruisers) | Grounded theory | X | X | X | Shipscape | X | X | ||||||||
| Cruise (162 Canadian consumers) | Experiment | Shipscape | X | X | Attitude to cruise | ||||||||||
| Restaurant (198 students) | Experiment | X | X | X | X | X | X | Goal (utilitarian/edonic) | |||||||
| Sky area (27 in-depth interviews) | Indeph interviews | X | X | Skiscape (restaurant) | X | Demographics/ski level/social behaviour | |||||||||
| Disco (226 Canadian undergraduates and 244 | Survey | X (personal space) | X | National culture | |||||||||||
| Restaurant (215 individuals) | Experiment | X | X | Perceived service encounter/ perceived pace | |||||||||||
| Restaurant (300 inhabitants) | Semi-experiment | X | X | ||||||||||||
| Winter sport setting (285 visitors) | Survey | X | |||||||||||||
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