Table 1. Summary of relevant studies on... | Emerald Publishing

Table 1.

Summary of relevant studies on physical privacy in tourism and hospitality

Publication	Method/sample	Main findings
Otto and Ritchie (1996), TM	Survey, 339 respondents	Privacy is recognized as one of the most important psychological measure affecting hotel customer service experience
Keung, 2000, TM	Survey, 491 respondents	Hotel guests are most intolerant of infringement of their property and privacy showing a strong inclination toward protecting their own privacy and property
		Female tourists disliked hotel employees invading their privacy and property more than male. European and Asian tourists showed a higher tolerance when hotel employees infringed their property
Kaya and Weber, 2003, J. Environ. Psychol.	Survey, 408 respondents	American student’s desire for privacy at residence halls is higher than Turkish ones. Male report a higher desire for privacy than women
Lynch, 2005, JHTM	Literature review	Role of privacy perception in different accommodation settings: purchased privacy (i.e. hotel) vs limited privacy (i.e. commercial private home)
Tse and Ho, 2006; CQ	Survey, 42 respondents	Privacy as a critical feature for sports teams in the hotel choice
Goh and Law, 2007, IJCHM	Qualitative approach (8 in-depth interviews)	Highlight the critical role of privacy for celebrities and VIPs at hotels
Hwang et al., 2012, IJCHM	Experimental design (VR simulation), 61 respondents	Customers’ desire for privacy moderates the relationship between crowding and approach-avoidance responses
Kim and Kim, 2018, IJCHM	Qualitative approach (Semi-structured interviews, focus group, participatory online observation).	Role of privacy (e.g. absence of staff, private garage) in the choice of automated motels
Huang and To, 2018, IJCHM	Survey, 298 respondents	Consumers’ privacy protection is perceived as one of the main issues by gambling employees
Ranzini et al., 2020, IJHM	Survey, 241 respondents	Physical privacy concerns of home-sharing providers
		Providers in sharing economy are triggered by hosts’ attachment and reputational concerns

Publication	Method/sample	Main findings
Otto and Ritchie (1996), TM	Survey, 339 respondents	Privacy is recognized as one of the most important psychological measure affecting hotel customer service experience
Keung, 2000, TM	Survey, 491 respondents	Hotel guests are most intolerant of infringement of their property and privacy showing a strong inclination toward protecting their own privacy and property
		Female tourists disliked hotel employees invading their privacy and property more than male. European and Asian tourists showed a higher tolerance when hotel employees infringed their property
Kaya and Weber, 2003, J. Environ. Psychol.	Survey, 408 respondents	American student’s desire for privacy at residence halls is higher than Turkish ones. Male report a higher desire for privacy than women
Lynch, 2005, JHTM	Literature review	Role of privacy perception in different accommodation settings: purchased privacy (i.e. hotel) vs limited privacy (i.e. commercial private home)
Tse and Ho, 2006; CQ	Survey, 42 respondents	Privacy as a critical feature for sports teams in the hotel choice
Goh and Law, 2007, IJCHM	Qualitative approach (8 in-depth interviews)	Highlight the critical role of privacy for celebrities and VIPs at hotels
Hwang et al., 2012, IJCHM	Experimental design (VR simulation), 61 respondents	Customers’ desire for privacy moderates the relationship between crowding and approach-avoidance responses
Kim and Kim, 2018, IJCHM	Qualitative approach (Semi-structured interviews, focus group, participatory online observation).	Role of privacy (e.g. absence of staff, private garage) in the choice of automated motels
Huang and To, 2018, IJCHM	Survey, 298 respondents	Consumers’ privacy protection is perceived as one of the main issues by gambling employees
Ranzini et al., 2020, IJHM	Survey, 241 respondents	Physical privacy concerns of home-sharing providers
		Providers in sharing economy are triggered by hosts’ attachment and reputational concerns

Note:

VIP = Very important person