Organizational forms and tools for knowledge sharing
| Types of knowledge | ||||
|---|---|---|---|---|
| Practices | Embrained (individual/ explicit) | Encoded (collective/ explicit) | Embodied (individual/ tacit) | Embedded (collective/ tacit) |
| Education and training | Health-care professionals’ theoretical knowledge | Learning by absorbing | Learning by doing | Learning by interacting with others |
| Adherence to rules, guidelines and social norms | Professional bureaucracy | Institution’s regulatory systems and law Protocols, rules and guidelines | Operating adhocracy | Hospital’s shared systems, routines and social norms |
| More humane and effective medical care | Health-care professionals’ theoretical knowledge | Guidelines and recommendations Humanization care programmes Medical ethics manuals | Health-care professionals’ humanizing effort | Networks for the humanization Working groups |
| Organizational effectiveness and improvement | Health-care professionals’ theoretical knowledge | Feedback programmes Clinical audit Research and teaching projects Hospital procedures and written rules | Trial-and-error (reinforcement) learning | Informal talking and conversation Working groups Organizational routines Physician community of practice |
| Patient health-care security and quality of working life | Health-care professionals’ theoretical knowledge | Risk assessment and management procedures Risk assessment toolkit Risk register | Health-care professionals’ safety behaviours | Organizational risk culture Professional networks for clinical risk prevention and management |
| Types of knowledge | ||||
|---|---|---|---|---|
| Practices | Embrained (individual/ explicit) | Encoded (collective/ explicit) | Embodied (individual/ tacit) | Embedded (collective/ tacit) |
| Education and training | Health-care professionals’ theoretical knowledge | Learning by absorbing | Learning by doing | Learning by interacting with others |
| Adherence to rules, guidelines and social norms | Professional bureaucracy | Institution’s regulatory systems and law | Operating adhocracy | Hospital’s shared systems, routines and social norms |
| More humane and effective medical care | Health-care professionals’ theoretical knowledge | Guidelines and recommendations Humanization care programmes | Health-care professionals’ humanizing effort | Networks for the humanization Working groups |
| Organizational effectiveness and improvement | Health-care professionals’ theoretical knowledge | Feedback programmes | Trial-and-error (reinforcement) learning | Informal talking and conversation Working groups Organizational routines Physician community of practice |
| Patient health-care security and quality of working life | Health-care professionals’ theoretical knowledge | Risk assessment and management procedures Risk assessment toolkit | Health-care professionals’ safety behaviours | Organizational risk culture Professional networks for clinical risk prevention and management |
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