Table 3.

Organizational forms and tools for knowledge sharing

Types of knowledge
PracticesEmbrained (individual/ explicit)Encoded (collective/ explicit)Embodied (individual/ tacit)Embedded (collective/ tacit)
Education and trainingHealth-care professionals’ theoretical knowledgeLearning by absorbingLearning by doingLearning by interacting with others
Adherence to rules, guidelines and social normsProfessional bureaucracyInstitution’s regulatory systems and law
Protocols, rules and guidelines
Operating adhocracyHospital’s shared systems, routines and social norms
More humane and effective medical careHealth-care professionals’ theoretical knowledgeGuidelines and recommendations Humanization care programmes
Medical ethics manuals
Health-care professionals’ humanizing effortNetworks for the humanization Working groups
Organizational effectiveness and improvementHealth-care professionals’ theoretical knowledgeFeedback programmes
Clinical audit
Research and teaching projects Hospital procedures and written rules
Trial-and-error (reinforcement) learningInformal talking and conversation Working groups Organizational routines Physician community of practice
Patient health-care security and quality of working lifeHealth-care professionals’ theoretical knowledgeRisk assessment and management procedures Risk assessment toolkit
Risk register
Health-care professionals’ safety behavioursOrganizational risk culture Professional networks for clinical risk prevention and management

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