Table 3

Results of the moderated regression model

RelationshipB (SE.)LLCIULCIR2
Dependent variable: Flexibility norms
Main effects
Wage subsidy0.4086 (0.150)**0.11240.70480.1279
NPD capabilities (NPD)0.0282 (0.0700)−0.10980.1662
Marketing communications capabilities (Mar_comm)0.0506 (0.0671)−0.08160.1829
Two-way interactions
Wage subsidy * NPD0.3198 (0.1587)**0.00680.6328
Wage subsidy * Mar_comm−0.3957 (0.0671)**−0.68130.1102
Controls
Firm size−0.0930 (0.0705)−0.23200.0460
Industry dummy−0.1505 (0.1542)−0.45460.1536
COVID-19 expectations0.0383 (0.0552)−0.07050.1471
Financial dependence on largest customer−0,0016 (0.0028)−0.00710.0038
Customer retention orientation0.1023 (0.1102)*0.01750.3169

Note(s): PROCESS Model 2 with 50,000 bootstrap samples and 95% CI; B = unstandardised coefficient; SESE = standard error; LLCI-ULCI = lower/upper-level confidence interval, **p < 0.01 and *p < 0.05

Source(s): Created by authors

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