Overview of operational capabilities definitions and mutual congruence
| Sources | Operationalization | Congruent element |
|---|---|---|
| Cost capability | ||
| Boyer and Lewis (2002) |
|
|
| Chung and Swink (2009) |
|
|
| Flynn and Flynn (2004) |
|
|
| Kathuria (2000) |
|
|
| Miller and Roth (1994) |
| – |
| Safizadeh et al. (2000) |
|
|
| Squire et al. (2006) |
|
|
| Flexibility capability | ||
| Boyer and Lewis (2002) |
|
|
| Chung and Swink (2009) |
|
|
| Flynn and Flynn (2004) |
|
|
| Kathuria (2000) |
|
|
| Miller and Roth (1994) |
|
|
| Safizadeh et al. (2000) |
|
|
| Squire et al. (2006) |
|
|
| Delivery capability | ||
| Boyer and Lewis (2002) |
|
|
| Chung and Swink (2009) |
|
|
| Flynn and Flynn (2004) |
|
|
| Kathuria (2000) |
|
|
| Miller and Roth (1994) |
|
|
| Safizadeh et al. (2000) |
|
|
| Squire et al. (2006) |
|
|
| Quality capability | ||
| Boyer and Lewis (2002) |
|
|
| Chung and Swink (2009) |
|
|
| Flynn and Flynn (2004) |
| – |
| Kathuria (2000) |
|
|
| Miller and Roth (1994) |
|
|
| Safizadeh et al. (2000) |
|
|
| Squire et al. (2006) |
|
|
| Sustainability capability | ||
| Longoni and Cagliano (2015) |
|
|
| Martín-Peña and Díaz-Garrido (2008) |
|
|
| Pagell and Gobeli (2009) |
|
|
| Sources | Operationalization | Congruent element |
|---|---|---|
⁃ Reduce inventory ⁃ Increase capacity utilization ⁃ Reduce production costs ⁃ Increase labor productivity | ⁃ Production cost | |
⁃ Initial purchase costs ⁃ Manufacturing overhead costs | ⁃ Manufacturing cost | |
⁃ Unit cost of manufacturing | ⁃ Cost of manufacturing | |
⁃ Controlling production costs ⁃ Improving labor productivity ⁃ Running equipment at peak efficiency | ⁃ Production costs | |
⁃ The capability to compete on price | – | |
⁃ Product cost ⁃ Product price | ⁃ Product cost | |
⁃ Design costs ⁃ Manufacturing costs ⁃ Component costs ⁃ Delivery costs ⁃ Service costs | ⁃ Manufacturing costs | |
⁃ Make rapid design changes ⁃ Adjust capacity quickly ⁃ Make rapid volume changes ⁃ Offer a large number of product features ⁃ Offer a large degree of product variety ⁃ Adjust product mix | ⁃ Design change ⁃ Adjust capacity | |
⁃ Ability to customize products ⁃ Ability to adjust production volumes ⁃ Ability to respond to changes in delivery requirement ⁃ Ability to produce a range of products | ⁃ Customization ⁃ Production volumes | |
⁃ Cycle time ⁃ New product speed ⁃ Product flexibility ⁃ Volume flexibility | ⁃ Product flexibility ⁃ Volume flexibility | |
⁃ Introducing new designs or new products into production quickly ⁃ Adjusting capacity rapidly within a short period ⁃ Handling variations in customer delivery schedule ⁃ Handling changes in the product mix quickly ⁃ Customizing product to customer specifications | ⁃ New designs ⁃ Adjusting capacity | |
⁃ Design flexibility ⁃ Volume flexibility | ⁃ Design flexibility ⁃ Volume flexibility | |
⁃ Product variety ⁃ Ability to customize | ⁃ Customization | |
⁃ Operate efficiently at different levels ⁃ Operate profitably at different levels ⁃ Economically run various batch sized ⁃ Vary aggregate output between periods | ⁃ Vary output | |
⁃ Provide fast deliveries ⁃ Meet delivery promises ⁃ Reduce production lead time | ⁃ Fast delivery ⁃ Meet promises | |
⁃ Delivery accuracy (correct items were delivered) ⁃ Delivery availability (probability that items will be in stock when ordered) ⁃ Delivery dependability (delivered on the agreed-upon date) ⁃ Delivery speed (short elapsed time) | ⁃ Dependability ⁃ Speed | |
⁃ On-time delivery ⁃ Fast delivery | ⁃ On-time delivery ⁃ Fast delivery | |
⁃ Reducing manufacturing lead time ⁃ Meeting delivery dates ⁃ Making fast deliveries | ⁃ Meeting dates ⁃ Fast delivery | |
⁃ The capability to deliver products quickly ⁃ The capability to deliver in time | ⁃ Deliver quickly ⁃ Be on time | |
⁃ Delivery time ⁃ Dependability on delivery | ⁃ Delivery time ⁃ Dependability | |
⁃ Speed of delivery ⁃ Average lead time ⁃ Reliability of delivery times ⁃ Percentage delivered on time | ⁃ Speed ⁃ Reliability | |
⁃ Capability to provide high performance products ⁃ Offer consistent, reliable quality ⁃ Improve conformance to design specifications | ⁃ Product reliability ⁃ Design conformance | |
⁃ Product overall quality performance ⁃ Product features ⁃ Product reliability ⁃ Product conformance ⁃ Product durability | ⁃ Product reliability | |
⁃ Process based quality ⁃ Market-base quality | – | |
⁃ Quality of conformance oEnsuring conformance of final product to design specifications o Ensuring accuracy in manufacturing oEnsuring consistency in manufacturing ⁃ Quality of design o Manufacturing durable and reliable products oMaking design changes in the product as desired by customer oMeeting and exceeding customer needs and preferences | ⁃ Design conformance ⁃ Product reliability | |
⁃ The capability to offer consistent conformance ⁃ The capability to provide high performance products | ⁃ Conformance quality | |
⁃ Product performance ⁃ Number of features on product ⁃ Product durability ⁃ Product reliability ⁃ Product quality consistency ⁃ Product quality as perceived by customer | ⁃ Product reliability | |
⁃ Product durability ⁃ Product reliability ⁃ Conformance quality ⁃ Percentage return defective ⁃ Percentage pass final inspection | ⁃ Product reliability ⁃ Conformance quality | |
⁃ Social reputation (community) ⁃ Employee satisfaction (workforce) | ⁃ Social sustainability | |
⁃ Minimize repercussion of manufacturing activities on the environment ⁃ Manufacture environment-friendly products | ⁃ Environmental sustainability | |
⁃ Harm inflicted to natural systems ⁃ Harm inflicted to human systems | ⁃ Social sustainability ⁃ Environmental sustainability | |
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