Table 4.

Summary of benchmarking criteria and themes in two case study organisations

Benchmarking criteriaResults
Course organisationLecturer/training Instructor carries out scheduling as appropriate via the online calendar
Delivery technology/online engagement methodsUniversity: Blackboard VLE plus Zoom
 Training provider: Moodle VLE plus Zoom/MS Teams
Student classroom collaborationBoth organisations: All assignments in a virtual classroom are designed to be collaborative
Timely feedback to students and responses to queriesUniversity and Training Organisation: Both provided real-time classroom feedback on games and exercises during the online session
Lean gamesBoth organisations took a “game” and “active learning” approach with Lean exercises and activities
RecordingsUniversity and training organisation: Recordings were available after lectures, but live attendance was mandatory in both case study organisations to enable participation in training assessments in a live class and assignment room
Assignment gradesVaried between 2 and 4 weeks of activity completion depending on lecturer timetable and trainer schedule
Student feedbackUniversity: Online student feedback survey placed on VLE
 Trainer organisation: Completed as part of an online class and emailed to the trainer
Source: Author’s own work

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