Reliability and validity tests of formative construct
| Construct | Item name | Mean | SD | VIF | Significance at p-value |
|---|---|---|---|---|---|
| Service complexity | SC1 | 4.06 | 0.92 | 1.07 | p<0.001 |
| SC2 | 3.55 | 1.47 | 1.09 | p<0.001 | |
| SC3 | 3.25 | 1.30 | 1.34 | p<0.001 | |
| SC4 | 2.81 | 1.29 | 1.21 | p<0.01 | |
| SC5 | 2.97 | 1.19 | 1.41 | p<0.001 |
| Construct | Item name | Mean | SD | VIF | Significance at |
|---|---|---|---|---|---|
| Service complexity | SC1 | 4.06 | 0.92 | 1.07 | |
| SC2 | 3.55 | 1.47 | 1.09 | ||
| SC3 | 3.25 | 1.30 | 1.34 | ||
| SC4 | 2.81 | 1.29 | 1.21 | ||
| SC5 | 2.97 | 1.19 | 1.41 |
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