Table S2 Measurement models’ items and...

Table S2

Measurement models’ items and reliabilities

Scale/items	Factor loadings	Cronbach’s α	Composite reliability	AVE
Buyer satisfaction (Ghijsen et al., 2010)		0.848	0.852	0.663
Anchored by strongly disagree (1) to strongly agree (7)
Dealing with this supplier benefits your company	0.65
You are satisfied with the dealings with this supplier	0.91
This supplier is a good company to do business with	0.86
Buyer commitment (Ghijsen et al., 2010)		0.943	0.942	0.846
Anchored by strongly disagree (1) to strongly agree (7)
You see this relationship as a long-term alliance	0.91
You are committed to the preservation of a good relationship with this supplier	0.93
Your firm believes in this supplier as a partner	0.92
Trust (Morgan and Hunt, 1994)		0.977	0.977	0.877
Anchored by strongly disagree (1) to strongly agree (7)
This supplier can generally be trusted	0.94
I trust this supplier	0.95
I have great confidence in this supplier	0.94
This supplier has high integrity	0.93
I can depend on this supplier to do the right thing	0.94
This supplier can be relied upon	0.92
Solution severity (Maxham and Netemeyer, 2002)		0.903	0.903	0.757
They way Company B chose to deal with its shipment issue is
A minor problem (1)/A major problem (7)	0.86
A small incident (1)/A big incident (7)	0.89
A minor aggravation (1)/A major aggravation (7)	0.86

Scale/items	Factor loadings	Cronbach’s α	Composite reliability	AVE
Buyer satisfaction (Ghijsen et al., 2010)		0.848	0.852	0.663
Anchored by strongly disagree (1) to strongly agree (7)
Dealing with this supplier benefits your company	0.65
You are satisfied with the dealings with this supplier	0.91
This supplier is a good company to do business with	0.86
Buyer commitment (Ghijsen et al., 2010)		0.943	0.942	0.846
Anchored by strongly disagree (1) to strongly agree (7)
You see this relationship as a long-term alliance	0.91
You are committed to the preservation of a good relationship with this supplier	0.93
Your firm believes in this supplier as a partner	0.92
Trust (Morgan and Hunt, 1994)		0.977	0.977	0.877
Anchored by strongly disagree (1) to strongly agree (7)
This supplier can generally be trusted	0.94
I trust this supplier	0.95
I have great confidence in this supplier	0.94
This supplier has high integrity	0.93
I can depend on this supplier to do the right thing	0.94
This supplier can be relied upon	0.92
Solution severity (Maxham and Netemeyer, 2002)		0.903	0.903	0.757
They way Company B chose to deal with its shipment issue is
A minor problem (1)/A major problem (7)	0.86
A small incident (1)/A big incident (7)	0.89
A minor aggravation (1)/A major aggravation (7)	0.86

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