Table S4

T-tests for comparison between absence and presence of informal networks

NMean (S.D.)
Buyer satisfaction   
1 – No informal network88 4.05 (1.48)
2 – Informal networks380 3.99 (1.55)
 Statisticst0.338
  p-value0.736
  df466
Buyer commitment
1 – No informal network88 4.29 (1.77)
2 – Informal networks380 4.08 (1.71)
 Statisticst0.999
  p-value0.318
  df466
Trust
1 – No informal network88 4.15(1.65)
2 – Informal networks380 3.71 (1.81)
 Statisticst2.038
  p-value0.042**
  df466
Solution severity
1 – No informal network88 5.22 (1.45)
2 – Informal networks380 5.26 (1.42)
 Statisticst−0.285
  p-value0.776
  df466

Note(s): Numbers in parentheses are sample standard deviations, **p < 0.05

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