Key aspects on auditing and performance measurement
| Key Issue 1 – Auditing and performance measurement | ||
|---|---|---|
| Case study A (ITALY) | Case study B (USA) | |
| Monitoring regime | Contractors’ performance is subject to periodical audit by the identified audit authority. The contract specifies a self-monitoring procedure to be followed, but there is no specification on the methodology of monitoring to be adopted by the contractors | Contractors are both subject to continuous audit, one every month. A third entity is required to undertake this function and a monitoring system is well detailed |
| Customer satisfaction | There is no reference to the customer satisfaction in the contract, and therefore, it is not able to influence deductions | Customer satisfaction accounts in the determination of deductions |
| Performance reporting | The local authority (regional government) requires a periodical performance report, with potential deductions for performance calculated according to a specific formula | No performance reports are required by the governmental authority involved in the PPP contracts |
| Fault reporting | The contract does not require a staff reporting procedure. No location is available for this issue | A self-reporting procedure is applied, promoting culture of change |
| Key Issue 1 – Auditing and performance measurement | ||
|---|---|---|
| Monitoring regime | Contractors’ performance is subject to periodical audit by the identified audit authority. The contract specifies a self-monitoring procedure to be followed, but there is no specification on the methodology of monitoring to be adopted by the contractors | Contractors are both subject to continuous audit, one every month. A third entity is required to undertake this function and a monitoring system is well detailed |
| Customer satisfaction | There is no reference to the customer satisfaction in the contract, and therefore, it is not able to influence deductions | Customer satisfaction accounts in the determination of deductions |
| Performance reporting | The local authority (regional government) requires a periodical performance report, with potential deductions for performance calculated according to a specific formula | No performance reports are required by the governmental authority involved in the PPP contracts |
| Fault reporting | The contract does not require a staff reporting procedure. No location is available for this issue | A self-reporting procedure is applied, promoting culture of change |
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