Table A2 Convergent and discriminant...

Table A2

Convergent and discriminant validity of reflective measures

Measure	Items	Mean	SE	SD	CR	AVE
CR	3	4.26	0.106	1.35	0.93	0.81	0.90
UI	3	4.79	0.111	1.35	0.92	0.79	0.32	0.89
APP	2	4.96	0.126	1.58	0.91	0.83	0.06	0.15	0.91
REQ	2	4.11	0.114	1.33	0.84	0.73	−0.05	0.23	0.27	0.85
SQ	5	4.84	0.098	1.05	0.91	0.66	0.46	0.34	−0.16	−0.19	0.81

Measure	Items	Mean	SE	SD	CR	AVE
CR	3	4.26	0.106	1.35	0.93	0.81	0.90
UI	3	4.79	0.111	1.35	0.92	0.79	0.32	0.89
APP	2	4.96	0.126	1.58	0.91	0.83	0.06	0.15	0.91
REQ	2	4.11	0.114	1.33	0.84	0.73	−0.05	0.23	0.27	0.85
SQ	5	4.84	0.098	1.05	0.91	0.66	0.46	0.34	−0.16	−0.19	0.81

Notes: AVE in italic; CR = CRM consultant resources, UI = user involvement, APP = application complexity, REQ = requirements uncertainty, SQ = CRM system quality

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