Participating observation data
| Date | Place | Activity type | Area of interest | Topic faced | Functions involved | No. of participants | Duration (h) |
|---|---|---|---|---|---|---|---|
| 15/01/2019 | Service dept. | Meeting | Progress in Aura project | Go-to-market Aura in France | Marketing, Aura, Innoconsulting | 5 | 2 |
| 16/01/2019 | Service dept. | Presentation | Progress in Aura project | Aura project, main object and design | Aura, Innoconsulting | 3 | 6 |
| 24/01/2019 | Headquarter | Meeting | Progress in Aura project | Aura communication plan for the Ligna fair | Marketing, Aura, Innoconsulting | 6 | 1.5 |
| 26/02/2019 | Headquarter | Presentation | Implementation of service ICT | Introduction of new ERP section for service | IT, Sales Intelligence, Service | 4 | 1.5 |
| 27/02/2019 | Headquarter | Meeting | Subsidiaries performance on services | Definition of managerial guidelines to compare subsidiaries’ service performance | Service, Foreign branch office, HR | 5 | 2.5 |
| 04/03/2019 | Headquarter | Meeting | Strategy for selling services | Definition of service sales force structure | Sales Intelligence, Service, Innovation | 4 | 2 |
| 06/03/2019 | Headquarter | Update | Clusterization of service customers | Evaluate progress and next steps in clusterization of service customers project | Service, Innoconsulting | 3 | 2 |
| 29/03/2019 | Service dept. | Presentation | Subsidiaries performance on services | Overview on service business review of subsidiaries | Service, Foreign branch office | 4 | 2 |
| 03/04/2019 | Headquarter | Meeting | Clusterization of service customers | Definition of a new project: clusterization of service customers | Service, Innoconsulting | 5 | 3 |
| 18/04/2019 | Headquarter | Update | Clusterization of service customers | Evaluate progress and next steps in clusterization of service customers project | Service, Innoconsulting | 4 | 2 |
| 08/05/2019 | Headquarter | Meeting | Clusterization of service customers | Evaluate progress and next steps in clusterization of service customers project | Service, Innoconsulting | 5 | 2 |
| 17/05/2019 | Headquarter | Update | Clusterization of service customers | Evaluate progress and next steps in clusterization of service customers project | Service, Innoconsulting | 5 | 2 |
| 06/06/2019 | Headquarter | Meeting | Management of service contracts | Definition of a new digital process to map active contracts in ERP | IT, Service | 6 | 4 |
| 16/07/2019 | Headquarter | Call conference | Clusterization of service customers | Debate with French subsidiary on clusterization of service customers | Service, Innoconsulting | 6 | 2 |
| 22/07/2019 | Headquarter | Presentation | Implementation of service ICT | Introduction of new CRM section for service customers | IT, Sales Intelligence, Service, Marketing | 5 | 2.5 |
| 24/07/2019 | Headquarter | Call conference | Clusterization of service customers | Debate with service sales force for clusterization of service customers – understanding salesforce needs | Service, Innoconsulting | 8 | 3 |
| 31/07/2019 | Headquarter | Call conference | Clusterization of service customers | Debate with service sales force for clusterization of service customers – identification of commercial drivers | Service, Innoconsulting | 8 | 3 |
| 10/09/2019 | Headquarter | Update | Clusterization of service customers | Evaluate progress and next steps in clusterization of Service customers project | Service, Innoconsulting | 5 | 2 |
| 08/10/2019 | Service dept. | Workshop | Subsidiaries performance on services | Global service meeting – Aura and digital services | Service, Foreign branch office | 25 | 8 |
| 09/10/2019 | Service dept. | Workshop | Subsidiaries performance on services | Global service meeting – selling services and service product catalog | Service, Foreign branch office | 25 | 8 |
| 03/12/2019 | Headquarter | Meeting | Clusterization of service customers | How to introduce the clusterization of service customers project in the firm’s CRM | Service, IT, Sales Intelligence, Innoconsulting | 9 | 2.5 |
| 10/12/2019 | Headquarter | Meeting | Strategy for selling services | Management of service visits in the firm’s CRM | Service Intelligence, IT, Sales Intelligence, Innoconsulting | 6 | 2 |
| 18/12/2019 | Service dept. | Meeting | Clusterization of service customers | Mapping data fields to introduce in firm’s CRM to add clusterization of service customers | Service, IT, Innoconsulting | 6 | 2.5 |
| 07/01/2020 | Headquarter | Presentation | Strategy for selling services | Overview on new service sales activities to map in the firm’s CRM | IT, Sales Intelligence, Service | 7 | 2.5 |
| 15/01/2020 | Headquarter | Meeting | Clusterization of service customers | How to introduce the clusterization of service customers project in the firm’s CRM | Service, IT, Sales Intelligence, Innoconsulting | 9 | 2 |
| 23/01/2020 | Headquarter | Meeting | Clusterization of service customers | How to introduce the clusterization of service customers project in the firm’s CRM | Service, IT, Sales Intelligence, Innoconsulting | 9 | 2 |
| 29/01/2020 | Headquarter | Update | Progress in Aura project | Business work progress of Aura project | Service, Aura, IT, Innoconsulting | 18 | 2 |
| 13/02/2020 | Headquarter | Call conference | Clusterization of service customers | Debate with French subsidiary on clusterization of service customers | Service, Innoconsulting | 6 | 1.5 |
| 13/03/2020 | Online virtual meeting | Meeting | Clusterization of service customers | Definition of a specification file about clusterization of service customers | Service, IT, Innoconsulting | 6 | 3 |
| 12/05/2020 | Online virtual meeting | Update | Progress in Aura project | Business work progress of Aura project | Service, Aura, IT, Innoconsulting | 15 | 1.5 |
| 04/06/2020 | Online virtual meeting | Meeting | Service intelligence implementation | Definition of a new function in the firm: service intelligence | Innovation, Service, Sales Intelligence, Service Intelligence | 4 | 1 |
| 23/06/2020 | Online virtual meeting | Presentation | Service intelligence implementation | Introduction to service intelligence | Sales Intelligence | 3 | 3 |
| 24/06/2020 | Online virtual meeting | Presentation | Service intelligence implementation | Introduction to service intelligence | Sales Intelligence | 3 | 3 |
| 25/06/2020 | Online virtual meeting | Presentation | Service intelligence implementation | Introduction to service intelligence | Sales Intelligence | 3 | 3 |
| 29/06/2020 | Online virtual meeting | Presentation | Service intelligence implementation | Introduction to service intelligence | Sales Intelligence | 3 | 2 |
| 30/06/2020 | Online virtual meeting | Presentation | Service intelligence implementation | Introduction to service intelligence | Sales Intelligence | 3 | 3 |
| 01/07/2020 | Online virtual meeting | Presentation | Service intelligence implementation | Introduction to service intelligence | Sales Intelligence | 3 | 3 |
| 02/07/2020 | Online virtual meeting | Presentation | Service intelligence implementation | Introduction to service intelligence | Sales Intelligence | 3 | 3 |
| 03/07/2020 | Online virtual meeting | Presentation | Service intelligence implementation | Introduction to service intelligence | Sales Intelligence | 3 | 2.5 |
| 15/07/2020 | Online virtual meeting | Meeting | Service intelligence implementation | Definition of how to map service commercial activities in the firm’s CRM | Sales Intelligence, Service Intelligence | 4 | 3.5 |
| 17/07/2020 | Online virtual meeting | Meeting | Strategy for selling services | Go-to-market service in Italy | Service, Marketing, Aura, Innoconsulting | 8 | 3 |
| 23/07/2020 | Online virtual meeting | Presentation | Clusterization of service customers | Brainstorming on clusterization of Service customers project | Service, Innoconsulting | 4 | 2 |
| 24/07/2020 | Online virtual meeting | Meeting | Strategy for selling services | Definition of reports about service sales performances | Sales Intelligence, Service Intelligence | 3 | 2 |
| 31/07/2020 | Online virtual meeting | Call conference | Service intelligence implementation | Introduction of new service sales performance reports to international service salesforce | Sales Intelligence, Service Intelligence | 3 | 1.5 |
| 04/08/2020 | Online virtual meeting | Call conference | Service intelligence implementation | Introduction of new service sales performance reports to Italian service salesforce | Sales Intelligence, Service Intelligence | 3 | 2 |
| 23/09/2020 | Online virtual meeting | Update | Service intelligence implementation | Work progress of service intelligence function | Sales Intelligence, Service Intelligence | 5 | 2 |
| 29/09/2020 | Online virtual meeting | Update | Service intelligence implementation | Work progress of service intelligence function | Sales Intelligence, Service Intelligence | 5 | 2 |
| 06/10/2020 | Online virtual meeting | Update | Service intelligence implementation | Work progress of service sales force performance monitoring | Service, Sales Intelligence, Service Intelligence | 3 | 1.5 |
| 08/10/2020 | Online virtual meeting | Meeting | Subsidiaries performance on services | Definition of a dashboard to show service performances of subsidiaries | Service, Foreign branch office, HR | 6 | 2 |
| 12/10/2020 | Online virtual meeting | Update | Service intelligence implementation | Work progress of service intelligence function | Sales Intelligence, Service Intelligence | 5 | 2 |
| 13/10/2020 | Online virtual meeting | Workshop | Strategy for selling services | Find eventual correlation in the sell of maintenance contracts and new spare parts | Service, Service Intelligence | 4 | 3.5 |
| 14/10/2020 | Online virtual meeting | Meeting | Clusterization of service customers | Evaluate progress and next steps in clusterization of service customers project | Service, Innoconsulting | 5 | 3 |
| 14/10/2020 | Online virtual meeting | Workshop | Strategy for selling services | Find eventual correlation in the sell of maintenance contracts and new spare parts | Service, Service Intelligence | 4 | 3 |
| 22/10/2020 | Online virtual meeting | Update | Service intelligence implementation | Work progress of service intelligence function | Sales Intelligence, Service Intelligence | 5 | 2 |
| 22/10/2020 | Online virtual meeting | Meeting | Service intelligence implementation | Definition of indicators to evaluate service sales performance | Sales Intelligence, Service Intelligence | 3 | 2.5 |
| 22/10/2020 | Online virtual meeting | Update | Clusterization of service customers | Evaluate progress and next steps in clusterization of service customers project | Service, Innoconsulting | 3 | 2 |
| 27/10/2020 | Online virtual meeting | Update | Progress in Aura project | Business work progress of Aura project | Service, Aura, IT, Innoconsulting | 19 | 2 |
| 27/10/2020 | Online virtual meeting | Workshop | Strategy for selling services | Definition of a formula to evaluate the service potential of each market | IT, Service, Innoconsulting | 8 | 4 |
| 27/10/2020 | Online virtual meeting | Update | Service intelligence implementation | Work progress of service sales force performance monitoring | Service, Sales Intelligence, Service Intelligence | 3 | 2 |
| 28/10/2020 | Online virtual meeting | Update | Service intelligence implementation | Work progress of service intelligence function | Sales Intelligence, Service Intelligence | 5 | 2 |
| 02/11/2020 | Online virtual meeting | Presentation | Implementation of service ICT | Introduction of new ERP section for service | IT, Sales Intelligence, Service | 3 | 2 |
| 05/11/2020 | Online virtual meeting | Call conference | Service intelligence implementation | Debate with Italian service sales force to improve reports on their service sales performance | Service Intelligence, Service | 7 | 2 |
| 10/11/2020 | Online virtual meeting | Update | Service intelligence implementation | Work progress of service intelligence function | Sales Intelligence, Service Intelligence | 5 | 2 |
| 16/11/2020 | Online virtual meeting | Update | Service intelligence implementation | Work progress of service intelligence function | Sales Intelligence, Service Intelligence | 5 | 2 |
| 16/11/2020 | Online virtual meeting | Workshop | Strategy for selling services | Definition of a formula to evaluate the service potential of each market | IT, Service, Innoconsulting | 8 | 4 |
| 17/11/2020 | Online virtual meeting | Workshop | Strategy for selling services | Definition of a formula to evaluate the service potential of each market | IT, Service, Innoconsulting | 8 | 4 |
| 23/11/2020 | Online virtual meeting | Update | Service intelligence implementation | Work progress of service intelligence function | Sales Intelligence, Service Intelligence | 5 | 2 |
| 30/11/2020 | Online virtual meeting | Update | Service intelligence implementation | Work progress of service intelligence function | Sales Intelligence, Service Intelligence | 5 | 2 |
| 01/12/2020 | Online virtual meeting | Update | Progress in Aura project | Business work progress of Aura project | Service, Aura, IT, Innoconsulting | 18 | 2 |
| 02/12/2020 | Online virtual meeting | Update | Service intelligence implementation | Work progress of service sales force performance monitoring | Service, Sales Intelligence, Service Intelligence | 3 | 2 |
| 03/12/2020 | Online virtual meeting | Workshop | Strategy for selling services | Definition of a formula to evaluate the service potential of each market | IT, Service, Innoconsulting | 8 | 4 |
| 14/12/2020 | Online virtual meeting | Call conference | Service intelligence implementation | Debate with Italian and French service sales force to evaluate their service sales performance | Service Intelligence, Service | 12 | 1.5 |
| 15/12/2020 | Online virtual meeting | Presentation | Implementation of service ICT | Introduction of data extensions for service marketing activities | IT, Sales Intelligence, Service, Marketing | 4 | 1.5 |
| 16/12/2020 | Online virtual meeting | Update | Service intelligence implementation | Work progress of service intelligence function | Sales Intelligence, Service Intelligence | 5 | 2 |
| 16/12/2020 | Online virtual meeting | Meeting | Service intelligence implementation | Presentation of CRM to map service activities to the German subsidiary | Sales Intelligence, Service Intelligence | 7 | 1.5 |
| 16/12/2020 | Online virtual meeting | Presentation | Implementation of service ICT | Introduction of data extensions for service marketing activities | IT, Sales Intelligence, Service, Marketing | 4 | 1.5 |
| 17/12/2020 | Online virtual meeting | Presentation | Implementation of service ICT | Introduction of data extensions for service marketing activities | IT, Sales Intelligence, Service, Marketing | 4 | 2 |
| Place | Activity | Area of interest | Topic faced | Functions involved | No. of | Duration | |
|---|---|---|---|---|---|---|---|
| Service dept. | Meeting | Progress in Aura project | Go-to-market Aura in France | Marketing, Aura, Innoconsulting | 5 | 2 | |
| Service dept. | Presentation | Progress in Aura project | Aura project, main object and design | Aura, Innoconsulting | 3 | 6 | |
| Headquarter | Meeting | Progress in Aura project | Aura communication plan for the Ligna fair | Marketing, Aura, Innoconsulting | 6 | 1.5 | |
| Headquarter | Presentation | Implementation of service ICT | Introduction of new ERP section for service | IT, Sales Intelligence, Service | 4 | 1.5 | |
| Headquarter | Meeting | Subsidiaries performance on services | Definition of managerial guidelines to compare subsidiaries’ service performance | Service, Foreign branch office, HR | 5 | 2.5 | |
| Headquarter | Meeting | Strategy for selling services | Definition of service sales force structure | Sales Intelligence, Service, Innovation | 4 | 2 | |
| Headquarter | Update | Clusterization of service customers | Evaluate progress and next steps in clusterization of service customers project | Service, Innoconsulting | 3 | 2 | |
| Service dept. | Presentation | Subsidiaries performance on services | Overview on service business review of subsidiaries | Service, Foreign branch office | 4 | 2 | |
| Headquarter | Meeting | Clusterization of service customers | Definition of a new project: clusterization of service customers | Service, Innoconsulting | 5 | 3 | |
| Headquarter | Update | Clusterization of service customers | Evaluate progress and next steps in clusterization of service customers project | Service, Innoconsulting | 4 | 2 | |
| Headquarter | Meeting | Clusterization of service customers | Evaluate progress and next steps in clusterization of service customers project | Service, Innoconsulting | 5 | 2 | |
| Headquarter | Update | Clusterization of service customers | Evaluate progress and next steps in clusterization of service customers project | Service, Innoconsulting | 5 | 2 | |
| Headquarter | Meeting | Management of service contracts | Definition of a new digital process to map active contracts in ERP | IT, Service | 6 | 4 | |
| Headquarter | Call conference | Clusterization of service customers | Debate with French subsidiary on clusterization of service customers | Service, Innoconsulting | 6 | 2 | |
| Headquarter | Presentation | Implementation of service ICT | Introduction of new CRM section for service customers | IT, Sales Intelligence, Service, Marketing | 5 | 2.5 | |
| Headquarter | Call conference | Clusterization of service customers | Debate with service sales force for clusterization of service customers – understanding salesforce needs | Service, Innoconsulting | 8 | 3 | |
| Headquarter | Call conference | Clusterization of service customers | Debate with service sales force for clusterization of service customers – identification of commercial drivers | Service, Innoconsulting | 8 | 3 | |
| Headquarter | Update | Clusterization of service customers | Evaluate progress and next steps in clusterization of Service customers project | Service, Innoconsulting | 5 | 2 | |
| Service dept. | Workshop | Subsidiaries performance on services | Global service meeting – Aura and digital services | Service, Foreign branch office | 25 | 8 | |
| Service dept. | Workshop | Subsidiaries performance on services | Global service meeting – selling services and service product catalog | Service, Foreign branch office | 25 | 8 | |
| Headquarter | Meeting | Clusterization of service customers | How to introduce the clusterization of service customers project in the firm’s CRM | Service, IT, Sales Intelligence, Innoconsulting | 9 | 2.5 | |
| Headquarter | Meeting | Strategy for selling services | Management of service visits in the firm’s CRM | Service Intelligence, IT, Sales Intelligence, Innoconsulting | 6 | 2 | |
| Service dept. | Meeting | Clusterization of service customers | Mapping data fields to introduce in firm’s CRM to add clusterization of service customers | Service, IT, Innoconsulting | 6 | 2.5 | |
| Headquarter | Presentation | Strategy for selling services | Overview on new service sales activities to map in the firm’s CRM | IT, Sales Intelligence, Service | 7 | 2.5 | |
| Headquarter | Meeting | Clusterization of service customers | How to introduce the clusterization of service customers project in the firm’s CRM | Service, IT, Sales Intelligence, Innoconsulting | 9 | 2 | |
| Headquarter | Meeting | Clusterization of service customers | How to introduce the clusterization of service customers project in the firm’s CRM | Service, IT, Sales Intelligence, Innoconsulting | 9 | 2 | |
| Headquarter | Update | Progress in Aura project | Business work progress of Aura project | Service, Aura, IT, Innoconsulting | 18 | 2 | |
| Headquarter | Call conference | Clusterization of service customers | Debate with French subsidiary on clusterization of service customers | Service, Innoconsulting | 6 | 1.5 | |
| Online virtual meeting | Meeting | Clusterization of service customers | Definition of a specification file about clusterization of service customers | Service, IT, Innoconsulting | 6 | 3 | |
| Online virtual meeting | Update | Progress in Aura project | Business work progress of Aura project | Service, Aura, IT, Innoconsulting | 15 | 1.5 | |
| Online virtual meeting | Meeting | Service intelligence implementation | Definition of a new function in the firm: service intelligence | Innovation, Service, Sales Intelligence, Service Intelligence | 4 | 1 | |
| Online virtual meeting | Presentation | Service intelligence implementation | Introduction to service intelligence | Sales Intelligence | 3 | 3 | |
| Online virtual meeting | Presentation | Service intelligence implementation | Introduction to service intelligence | Sales Intelligence | 3 | 3 | |
| Online virtual meeting | Presentation | Service intelligence implementation | Introduction to service intelligence | Sales Intelligence | 3 | 3 | |
| Online virtual meeting | Presentation | Service intelligence implementation | Introduction to service intelligence | Sales Intelligence | 3 | 2 | |
| Online virtual meeting | Presentation | Service intelligence implementation | Introduction to service intelligence | Sales Intelligence | 3 | 3 | |
| Online virtual meeting | Presentation | Service intelligence implementation | Introduction to service intelligence | Sales Intelligence | 3 | 3 | |
| Online virtual meeting | Presentation | Service intelligence implementation | Introduction to service intelligence | Sales Intelligence | 3 | 3 | |
| Online virtual meeting | Presentation | Service intelligence implementation | Introduction to service intelligence | Sales Intelligence | 3 | 2.5 | |
| Online virtual meeting | Meeting | Service intelligence implementation | Definition of how to map service commercial activities in the firm’s CRM | Sales Intelligence, Service Intelligence | 4 | 3.5 | |
| Online virtual meeting | Meeting | Strategy for selling services | Go-to-market service in Italy | Service, Marketing, Aura, Innoconsulting | 8 | 3 | |
| Online virtual meeting | Presentation | Clusterization of service customers | Brainstorming on clusterization of Service customers project | Service, Innoconsulting | 4 | 2 | |
| Online virtual meeting | Meeting | Strategy for selling services | Definition of reports about service sales performances | Sales Intelligence, Service Intelligence | 3 | 2 | |
| Online virtual meeting | Call conference | Service intelligence implementation | Introduction of new service sales performance reports to international service salesforce | Sales Intelligence, Service Intelligence | 3 | 1.5 | |
| Online virtual meeting | Call conference | Service intelligence implementation | Introduction of new service sales performance reports to Italian service salesforce | Sales Intelligence, Service Intelligence | 3 | 2 | |
| Online virtual meeting | Update | Service intelligence implementation | Work progress of service intelligence function | Sales Intelligence, Service Intelligence | 5 | 2 | |
| Online virtual meeting | Update | Service intelligence implementation | Work progress of service intelligence function | Sales Intelligence, Service Intelligence | 5 | 2 | |
| Online virtual meeting | Update | Service intelligence implementation | Work progress of service sales force performance monitoring | Service, Sales Intelligence, Service Intelligence | 3 | 1.5 | |
| Online virtual meeting | Meeting | Subsidiaries performance on services | Definition of a dashboard to show service performances of subsidiaries | Service, Foreign branch office, HR | 6 | 2 | |
| Online virtual meeting | Update | Service intelligence implementation | Work progress of service intelligence function | Sales Intelligence, Service Intelligence | 5 | 2 | |
| Online virtual meeting | Workshop | Strategy for selling services | Find eventual correlation in the sell of maintenance contracts and new spare parts | Service, Service Intelligence | 4 | 3.5 | |
| Online virtual meeting | Meeting | Clusterization of service customers | Evaluate progress and next steps in clusterization of service customers project | Service, Innoconsulting | 5 | 3 | |
| Online virtual meeting | Workshop | Strategy for selling services | Find eventual correlation in the sell of maintenance contracts and new spare parts | Service, Service Intelligence | 4 | 3 | |
| Online virtual meeting | Update | Service intelligence implementation | Work progress of service intelligence function | Sales Intelligence, Service Intelligence | 5 | 2 | |
| Online virtual meeting | Meeting | Service intelligence implementation | Definition of indicators to evaluate service sales performance | Sales Intelligence, Service Intelligence | 3 | 2.5 | |
| Online virtual meeting | Update | Clusterization of service customers | Evaluate progress and next steps in clusterization of service customers project | Service, Innoconsulting | 3 | 2 | |
| Online virtual meeting | Update | Progress in Aura project | Business work progress of Aura project | Service, Aura, IT, Innoconsulting | 19 | 2 | |
| Online virtual meeting | Workshop | Strategy for selling services | Definition of a formula to evaluate the service potential of each market | IT, Service, Innoconsulting | 8 | 4 | |
| Online virtual meeting | Update | Service intelligence implementation | Work progress of service sales force performance monitoring | Service, Sales Intelligence, Service Intelligence | 3 | 2 | |
| Online virtual meeting | Update | Service intelligence implementation | Work progress of service intelligence function | Sales Intelligence, Service Intelligence | 5 | 2 | |
| Online virtual meeting | Presentation | Implementation of service ICT | Introduction of new ERP section for service | IT, Sales Intelligence, Service | 3 | 2 | |
| Online virtual meeting | Call conference | Service intelligence implementation | Debate with Italian service sales force to improve reports on their service sales performance | Service Intelligence, Service | 7 | 2 | |
| Online virtual meeting | Update | Service intelligence implementation | Work progress of service intelligence function | Sales Intelligence, Service Intelligence | 5 | 2 | |
| Online virtual meeting | Update | Service intelligence implementation | Work progress of service intelligence function | Sales Intelligence, Service Intelligence | 5 | 2 | |
| Online virtual meeting | Workshop | Strategy for selling services | Definition of a formula to evaluate the service potential of each market | IT, Service, Innoconsulting | 8 | 4 | |
| Online virtual meeting | Workshop | Strategy for selling services | Definition of a formula to evaluate the service potential of each market | IT, Service, Innoconsulting | 8 | 4 | |
| Online virtual meeting | Update | Service intelligence implementation | Work progress of service intelligence function | Sales Intelligence, Service Intelligence | 5 | 2 | |
| Online virtual meeting | Update | Service intelligence implementation | Work progress of service intelligence function | Sales Intelligence, Service Intelligence | 5 | 2 | |
| Online virtual meeting | Update | Progress in Aura project | Business work progress of Aura project | Service, Aura, IT, Innoconsulting | 18 | 2 | |
| Online virtual meeting | Update | Service intelligence implementation | Work progress of service sales force performance monitoring | Service, Sales Intelligence, Service Intelligence | 3 | 2 | |
| Online virtual meeting | Workshop | Strategy for selling services | Definition of a formula to evaluate the service potential of each market | IT, Service, Innoconsulting | 8 | 4 | |
| Online virtual meeting | Call conference | Service intelligence implementation | Debate with Italian and French service sales force to evaluate their service sales performance | Service Intelligence, Service | 12 | 1.5 | |
| Online virtual meeting | Presentation | Implementation of service ICT | Introduction of data extensions for service marketing activities | IT, Sales Intelligence, Service, Marketing | 4 | 1.5 | |
| Online virtual meeting | Update | Service intelligence implementation | Work progress of service intelligence function | Sales Intelligence, Service Intelligence | 5 | 2 | |
| Online virtual meeting | Meeting | Service intelligence implementation | Presentation of CRM to map service activities to the German subsidiary | Sales Intelligence, Service Intelligence | 7 | 1.5 | |
| Online virtual meeting | Presentation | Implementation of service ICT | Introduction of data extensions for service marketing activities | IT, Sales Intelligence, Service, Marketing | 4 | 1.5 | |
| Online virtual meeting | Presentation | Implementation of service ICT | Introduction of data extensions for service marketing activities | IT, Sales Intelligence, Service, Marketing | 4 | 2 |
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