Table 3

Discriminant validity

ConstructSERVIQRELIABRESPONINTEGRASPECIFICINPUTQSYSTEMQIKQRETRIIKQCNTNIKQCNTXUSEFULPUSEFULKSATISFUSE
SERVIQ0.9278             
RELIAB0.4400.8453            
RESPON0.5400.7280.9820           
INTEGRA0.5200.4860.5400.9630          
SPECIFIC0.6460.5690.6010.7290.8445         
INPUTQ0.6140.5930.6520.6760.8170.8879        
SYSTEMQ0.5880.5880.6090.5940.6990.7720.8784       
IKQRETRI0.5900.6000.6630.6270.7580.8340.8000.8639      
IKQCNTN0.5650.5440.6180.6690.7580.8130.8140.8590.9052     
IKQCNTX0.4980.4430.4800.5880.6180.6610.6510.6300.7380.8594    
USEFULP0.5880.5100.5700.6080.7430.7670.7830.8540.8420.6940.9358   
USEFULK0.6050.4460.4910.5540.6720.6680.6750.7230.7690.7500.8120.9252  
SATISF0.5800.5240.5600.6030.7020.7690.7990.8080.7920.7160.8690.8560.9633 
USE0.5340.3450.3630.4990.5830.5630.5460.5970.6560.6550.6870.7700.7020.9223
Source: Authors’ calculations

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