Discriminant validity
| Construct | SERVIQ | RELIAB | RESPON | INTEGRA | SPECIFIC | INPUTQ | SYSTEMQ | IKQRETRI | IKQCNTN | IKQCNTX | USEFULP | USEFULK | SATISF | USE |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SERVIQ | 0.9278 | |||||||||||||
| RELIAB | 0.440 | 0.8453 | ||||||||||||
| RESPON | 0.540 | 0.728 | 0.9820 | |||||||||||
| INTEGRA | 0.520 | 0.486 | 0.540 | 0.9630 | ||||||||||
| SPECIFIC | 0.646 | 0.569 | 0.601 | 0.729 | 0.8445 | |||||||||
| INPUTQ | 0.614 | 0.593 | 0.652 | 0.676 | 0.817 | 0.8879 | ||||||||
| SYSTEMQ | 0.588 | 0.588 | 0.609 | 0.594 | 0.699 | 0.772 | 0.8784 | |||||||
| IKQRETRI | 0.590 | 0.600 | 0.663 | 0.627 | 0.758 | 0.834 | 0.800 | 0.8639 | ||||||
| IKQCNTN | 0.565 | 0.544 | 0.618 | 0.669 | 0.758 | 0.813 | 0.814 | 0.859 | 0.9052 | |||||
| IKQCNTX | 0.498 | 0.443 | 0.480 | 0.588 | 0.618 | 0.661 | 0.651 | 0.630 | 0.738 | 0.8594 | ||||
| USEFULP | 0.588 | 0.510 | 0.570 | 0.608 | 0.743 | 0.767 | 0.783 | 0.854 | 0.842 | 0.694 | 0.9358 | |||
| USEFULK | 0.605 | 0.446 | 0.491 | 0.554 | 0.672 | 0.668 | 0.675 | 0.723 | 0.769 | 0.750 | 0.812 | 0.9252 | ||
| SATISF | 0.580 | 0.524 | 0.560 | 0.603 | 0.702 | 0.769 | 0.799 | 0.808 | 0.792 | 0.716 | 0.869 | 0.856 | 0.9633 | |
| USE | 0.534 | 0.345 | 0.363 | 0.499 | 0.583 | 0.563 | 0.546 | 0.597 | 0.656 | 0.655 | 0.687 | 0.770 | 0.702 | 0.9223 |
| Construct | SERVIQ | RELIAB | RESPON | INTEGRA | SPECIFIC | INPUTQ | SYSTEMQ | IKQRETRI | IKQCNTN | IKQCNTX | USEFULP | USEFULK | SATISF | USE |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SERVIQ | 0.9278 | |||||||||||||
| RELIAB | 0.440 | 0.8453 | ||||||||||||
| RESPON | 0.540 | 0.728 | 0.9820 | |||||||||||
| INTEGRA | 0.520 | 0.486 | 0.540 | 0.9630 | ||||||||||
| SPECIFIC | 0.646 | 0.569 | 0.601 | 0.729 | 0.8445 | |||||||||
| INPUTQ | 0.614 | 0.593 | 0.652 | 0.676 | 0.817 | 0.8879 | ||||||||
| SYSTEMQ | 0.588 | 0.588 | 0.609 | 0.594 | 0.699 | 0.772 | 0.8784 | |||||||
| IKQRETRI | 0.590 | 0.600 | 0.663 | 0.627 | 0.758 | 0.834 | 0.800 | 0.8639 | ||||||
| IKQCNTN | 0.565 | 0.544 | 0.618 | 0.669 | 0.758 | 0.813 | 0.814 | 0.859 | 0.9052 | |||||
| IKQCNTX | 0.498 | 0.443 | 0.480 | 0.588 | 0.618 | 0.661 | 0.651 | 0.630 | 0.738 | 0.8594 | ||||
| USEFULP | 0.588 | 0.510 | 0.570 | 0.608 | 0.743 | 0.767 | 0.783 | 0.854 | 0.842 | 0.694 | 0.9358 | |||
| USEFULK | 0.605 | 0.446 | 0.491 | 0.554 | 0.672 | 0.668 | 0.675 | 0.723 | 0.769 | 0.750 | 0.812 | 0.9252 | ||
| SATISF | 0.580 | 0.524 | 0.560 | 0.603 | 0.702 | 0.769 | 0.799 | 0.808 | 0.792 | 0.716 | 0.869 | 0.856 | 0.9633 | |
| USE | 0.534 | 0.345 | 0.363 | 0.499 | 0.583 | 0.563 | 0.546 | 0.597 | 0.656 | 0.655 | 0.687 | 0.770 | 0.702 | 0.9223 |
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