Hypothesis test results
| No. | Description | Result |
|---|---|---|
| H1 | Perceived usefulness for processes is positively related to system use for KM | Rejected |
| H2 | User satisfaction is positively related to system use for KM | Rejected |
| H3 | Perceived usefulness for KM is positively related to system use for KM | Supported |
| H4 | Perceived usefulness for processes is positively related to user satisfaction | Supported |
| H5 | Perceived usefulness for KM is positively related to user satisfaction | Supported |
| H6 | System dependency is positively related to the perceived usefulness of processes | Supported |
| H7 | System dependency is positively related to the perceived usefulness of KM | Supported |
| H8 | System quality is positively related to the perceived usefulness of processes | Supported |
| H9 | System quality is positively related to user satisfaction | Supported |
| H10 | System quality is positively related to the perceived usefulness of KM | Rejected |
| H11 | Information/knowledge quality is positively related to the perceived usefulness of processes | Supported |
| H12 | Information/knowledge quality is positively related to user satisfaction | Rejected |
| H13 | Information/knowledge quality is positively related to the perceived usefulness of KM | Supported |
| H14 | Service quality is positively related to system quality | Supported |
| H15 | Specific system attributes are positively related to system quality | Rejected |
| H16 | Input quality is positively related to system quality | Supported |
| H17 | General system attributes are positively related to system quality | Supported |
| No. | Description | Result |
|---|---|---|
| Perceived usefulness for processes is positively related to system use for KM | Rejected | |
| User satisfaction is positively related to system use for KM | Rejected | |
| Perceived usefulness for KM is positively related to system use for KM | Supported | |
| Perceived usefulness for processes is positively related to user satisfaction | Supported | |
| Perceived usefulness for KM is positively related to user satisfaction | Supported | |
| System dependency is positively related to the perceived usefulness of processes | Supported | |
| System dependency is positively related to the perceived usefulness of KM | Supported | |
| System quality is positively related to the perceived usefulness of processes | Supported | |
| System quality is positively related to user satisfaction | Supported | |
| System quality is positively related to the perceived usefulness of KM | Rejected | |
| Information/knowledge quality is positively related to the perceived usefulness of processes | Supported | |
| Information/knowledge quality is positively related to user satisfaction | Rejected | |
| Information/knowledge quality is positively related to the perceived usefulness of KM | Supported | |
| Service quality is positively related to system quality | Supported | |
| Specific system attributes are positively related to system quality | Rejected | |
| Input quality is positively related to system quality | Supported | |
| General system attributes are positively related to system quality | Supported |