Table 3.

Causes of undesired entropy clusters and effects of PKMS interventions (− reducing, + improving)

Public knowledge-related entropiesPrivate knowledge-related entropies
Discoverable knowledgeInformation entropyOnline and publishing realities
Information overload (−)More rapid iterative Improvement (+)
Attention poverty, mobility (−)Innovation and reputation systems (+)
Undiscoverable knowledgeStructural Holes, Islands, SiloesInvisible work, scaffolding
Ineffective utilizationNon-linear relationships
Deficient awareness/educationUnproductive rework (−)
Innovation and opportunity divides (−)Holistic understanding (+)
Source: Schmitt, 2020a 

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