Five service design projects conducted to investigate the nature of using data to advance service
| Subject | Project date | Client (informant) | Analyzed or considered data for service design | Summary of analysis and outcome |
|---|---|---|---|---|
| Project 1: Car infotainment service design | October 2011-June 2012 | Automobile manufacturer | Passenger vehicle operations and condition data | Designing car infotainment services for individual drivers that use vehicle operations and condition data, based on analyses of 7.6 million trip data of 18,943 vehicles (vehicle operations data) and 3,662 cases of warning code occurrences (vehicle condition data) |
| Project 2: Driving safety enhancement service design | April 2013-May 2014 | Transportation division of government | Vehicle operations and accident data of commercial vehicle drivers | Designing driving safety enhancement services for commercial drivers that use vehicle operations data, based on analyses of operations data of commercial vehicles (278 buses, 46 taxis, and 931 trucks) and accident data of commercial vehicle drivers (4,289 bus, 1,550 taxi, and 490 truck drivers) |
| Project 3: Hypertension patient management service design | June 2013-May 2015 | Healthcare division of government | National health insurance data | Designing hypertension patient management services that use national health insurance data, based on analyses of a sample data set from the database for 1 million people for 9 years (2002-2010) |
| Project 4: Health care and insurance service design | April 2014-October 2014 | Healthcare division of government | National health insurance data | Designing health care and insurance services for health-related stakeholders with a government organization, based on interviews about the use of national health insurance data with 34 experts such as doctors, public health scientists, managers and executives in the industry, and government employees |
| Project 5: Smart wellness service design | January 2015-Decemeber 2015 | IT company | Daily behavior data | Designing a smart wellness service for college students that use daily behavior data of students, with an IT company and a student counseling center at a university based on data from 47 students, as well as based on investigation of wellness hindrance factors, available records, and indices |
| Subject | Project date | Client (informant) | Analyzed or considered data for service design | Summary of analysis and outcome |
|---|---|---|---|---|
| Project 1: Car infotainment service design | October 2011-June 2012 | Automobile manufacturer | Passenger vehicle operations and condition data | Designing car infotainment services for individual drivers that use vehicle operations and condition data, based on analyses of 7.6 million trip data of 18,943 vehicles (vehicle operations data) and 3,662 cases of warning code occurrences (vehicle condition data) |
| Project 2: Driving safety enhancement service design | April 2013-May 2014 | Transportation division of government | Vehicle operations and accident data of commercial vehicle drivers | Designing driving safety enhancement services for commercial drivers that use vehicle operations data, based on analyses of operations data of commercial vehicles (278 buses, 46 taxis, and 931 trucks) and accident data of commercial vehicle drivers (4,289 bus, 1,550 taxi, and 490 truck drivers) |
| Project 3: Hypertension patient management service design | June 2013-May 2015 | Healthcare division of government | National health insurance data | Designing hypertension patient management services that use national health insurance data, based on analyses of a sample data set from the database for 1 million people for 9 years (2002-2010) |
| Project 4: Health care and insurance service design | April 2014-October 2014 | Healthcare division of government | National health insurance data | Designing health care and insurance services for health-related stakeholders with a government organization, based on interviews about the use of national health insurance data with 34 experts such as doctors, public health scientists, managers and executives in the industry, and government employees |
| Project 5: Smart wellness service design | January 2015-Decemeber 2015 | IT company | Daily behavior data | Designing a smart wellness service for college students that use daily behavior data of students, with an IT company and a student counseling center at a university based on data from 47 students, as well as based on investigation of wellness hindrance factors, available records, and indices |