Table 3 Questions on which this study... | Emerald Publishing

Table 3

Questions on which this study speculates

Financial paradoxes	KIBS contributions
How can SMEs move towards DS with affordable investments? In this move, which roadmap should be followed to balance the service infusion with the adoption of digital technologies?	What is the contribution made by KIBS to the mentioned problems? In which form is this contribution provided? In which case there is the creation of novel knowledge? In which others the stocks are already existing? Are these stocks carried across domains and other industries? Is this knowledge accessed through the provision of custom or standard solutions? What extent of reciprocity has the interaction between a SME and a KIBS firm in their DS journey interplay?
*Culture and organization* How can SMEs develop more service- and digitally oriented mindset and change their organization to compete with digital services?
Limited resources and knowledge gaps How can SMEs develop the know-how and capabilities requested for the DS transformations, under the constraints of limited resources and budget?
*Accessing customer’s data* How can SMEs convince their customers to connect their equipment and share data? How can SMEs transform these data into useful insights that will drive the development of digitally enabled advanced services?
Operational complexity How can SMEs tackle with the complexity that arise from delivering digital services? Can this complexity be mitigated by introducing information systems and digital platforms?
*Business ecosystems* How can SMEs establish and orchestrate the business ecosystems that implement and deliver the digital services?

Financial paradoxes	KIBS contributions
How can SMEs move towards DS with affordable investments? In this move, which roadmap should be followed to balance the service infusion with the adoption of digital technologies?	What is the contribution made by KIBS to the mentioned problems? In which form is this contribution provided? In which case there is the creation of novel knowledge? In which others the stocks are already existing? Are these stocks carried across domains and other industries? Is this knowledge accessed through the provision of custom or standard solutions? What extent of reciprocity has the interaction between a SME and a KIBS firm in their DS journey interplay?
Culture and organizationHow can SMEs develop more service- and digitally oriented mindset and change their organization to compete with digital services?
Limited resources and knowledge gapsHow can SMEs develop the know-how and capabilities requested for the DS transformations, under the constraints of limited resources and budget?
Accessing customer’s dataHow can SMEs convince their customers to connect their equipment and share data? How can SMEs transform these data into useful insights that will drive the development of digitally enabled advanced services?
Operational complexityHow can SMEs tackle with the complexity that arise from delivering digital services? Can this complexity be mitigated by introducing information systems and digital platforms?
Business ecosystemsHow can SMEs establish and orchestrate the business ecosystems that implement and deliver the digital services?