Table 4 Data sources for the case study...

Table 4

Data sources for the case study

Primary sources: Meetings and interviews with managers (between February 2019 and November 2020)
Company	Meeting/Interview with	No. of meetings^a and interviews^b	Total duration (min)
ALPHA	Managing director (owner)	2 + 1	260
ALPHA	Sales department Manager	1 + 1	45
ALPHA	Service department manager	2 + 2	300
ALPHA	Engineering department manager	1 + 1	60
BETA	Managing director (owner)	3 + 2	340
BETA	Software engineer	1 + 1	80

Primary sources: Meetings and interviews with managers (between February 2019 and November 2020)
Company	Meeting/Interview with	No. of meetings^a and interviews^b	Total duration (min)
ALPHA	Managing director (owner)	2 + 1	260
ALPHA	Sales department Manager	1 + 1	45
ALPHA	Service department manager	2 + 2	300
ALPHA	Engineering department manager	1 + 1	60
BETA	Managing director (owner)	3 + 2	340
BETA	Software engineer	1 + 1	80

Notes:

^aMeetings indicate collective discussions (in presence or virtual) around the studied topics, organized in respect to the research goals or to other circumstances (e.g. events, workshops, webinars) relevant for collecting direct information; ^bInterviews indicate an individual/vis-a-vis discussion (in presence or virtual) with the named respondent, following pre-defined research protocols and guided by semi-structured questionnaires

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