Data collection
| Customer entity | ||||
|---|---|---|---|---|
| Residents (interviews) | Family members (interviews) | Nurses (interviews) | Systematic observation (in days) | |
| Pearl | 9 (7 h 1 min) | 12 (7 h 55 min) | 13 (8 h 48 min) | 7 (by four researchers) |
| Diamond | 6 (3 h 15 min) | 17 (26 h 30 min) | 11 (15 h 25 min) | 5 (by two researchers) |
| Total interviews and lengths/ days of observations | 15 (10 h 16 min) | 29 (34 h 25 min) | 24 (24 h 13 min) | 12 |
| Residents (interviews) | Family members (interviews) | Nurses (interviews) | Systematic observation (in days) | |
|---|---|---|---|---|
| 9 (7 h 1 min) | 12 (7 h 55 min) | 13 (8 h 48 min) | 7 (by four researchers) | |
| 6 (3 h 15 min) | 17 (26 h 30 min) | 11 (15 h 25 min) | 5 (by two researchers) | |
| 15 (10 h 16 min) | 29 (34 h 25 min) | 24 (24 h 13 min) | 12 | |
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