Table 2

Data supporting interpretations of separate needs

Family member’s self-related needs
Needs regarding practical issues‘I wish it were easier to reach the doctor and discuss [my wife’s] medication with her. I wish the doctor attended the annual care meetings.’ (Spouse)
‘[In the previous place], the nurses just sat by the computer. I really needed co-operation with them.’ (Adult child)
Needs related to mental issues‘It’s almost like coming home. You always get a friendly reception.’ (Spouse)
‘We give family members “permission to rest”, because they may be completely exhausted as the resident moves here. Then they may say, “It’s lovely you said I can go.”’ (Nurse)
Resident’s self-related needs
Needs related to homesickness and family member visits‘I only hope to see my own children as often as possible.’ (Resident)
‘“Gimme the hat, gimme the jacket, I’ll rip it!” she yells, so I won’t leave.’ (Spouse)

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