Table 3

Data supporting interpretations of congruent needs

Family member’s other-related and resident’s self-related needs
Basic needs‘The food is awfully good here. We always wait for mealtimes.’ (Resident)
‘Checking the diapers. We were angry [when] we noticed it was in the morning, and [that the next time was] not until the evening.’ (Adult child)
‘[Her] aggressive attitude changed because she now feels that she’s safe and these people understand her and take care of her.’ (Adult child)
Respectful and equal, close relations‘It’s well arranged here […] there’s no rush.’ (Resident)
‘It feels like the nurses are never in a hurry, and I know they are.’ (Adult child) ‘Here, the nurses understand she’s not deaf; she just doesn’t remember.’ (Adult child)
‘I notice he has awfully good relations with the nurses, and it feels so good.’ (Spouse)
Maintaining self and free will‘It’s better to be independent, not relying too much on others’ help. Otherwise, one gets used to life in an institution.’
(Resident)
‘Just caretaking and nice activities [for my mum], not to feel like a prisoner.’ (Adult child)
‘[Her] clothes must always be nice. Those issues just come through that are her personality. The risk in diagnosing is that one is no longer a person, but a diagnosis.’ (Adult child)
Social and active life‘She’s always loved music and singing. Here they have those, which is important.’ (Adult child)
‘One-on-one time is also needed. It’s not only about changing the diapers or washing and dressing up, but giving time.’ (Adult child)
Family member’s self-related and resident’s self-related needs
Amicable atmosphere and home-like feeling‘There’s one resident whose room looks like a living room, but with a bed: there’s even a carpet. I think it’s the most home-like of these rooms.’ (Nurse)
‘I find it really nice that nurses know my mum by name. That makes me feel like I’m coming to mum’s home.’ (Adult child)
‘There’s [a] sauna and barbequing. It’s like living everyday life in a family.’ (Adult child)

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