Central KM concepts
| Concept | Description | Sources |
|---|---|---|
| KM inputs | Knowledge resources: static stock or knowledge base of the organization | Mariano and Awazu (2016) |
| Example: a KMS such as a knowledge repository | ||
| KM practices: a set of purposeful organizational and managerial activities aimed at efficient and effective management of organizational knowledge resources and processes | Andreeva and Kianto (2012), Inkinen et al. (2015), Hussinki et al. (2017) | |
| Example: a supervisor instructs staff to document project results in a knowledge repository | ||
| Knowledge processes | Generic KM-related activities such as acquisition, sharing and creation of knowledge; can be observed via knowledge flows | Alavi and Leidner (2001) |
| Example: a project team member documents lessons learned of a project in a knowledge repository | ||
| KM performance | Consequences that are associated with successful KM | Andreeva and Kianto (2012), Inkinen et al. (2015) |
| Example: timeliness in completing a knowledge assignment during project work and doing it right the first time | ||
| KM mechanisms | Relationships that link KM inputs (i.e. knowledge resources and KM practices) via knowledge processes to KM performance | Hedström and Ylikoski (2010) |
| Example: by using a corporate intranet, employees can access relevant information such as policies and standards (and changes to these directives) faster, which has a positive effect on reaction time of the organization | ||
| Knowledge flows | Dynamic knowledge depicting changes, movements and applications of knowledge over time | Nissen (2005) |
| Example: knowledge is stored to a knowledge repository, at a later point in time retrieved, and then applied to a different situation; as a result, knowledge is appropriated, modified and stored again in the repository |
| Concept | Description | Sources |
|---|---|---|
| KM inputs | Knowledge resources: static stock or knowledge base of the organization | |
| KM practices: a set of purposeful organizational and managerial activities aimed at efficient and effective management of organizational knowledge resources and processes | ||
| Knowledge processes | Generic KM-related activities such as acquisition, sharing and creation of knowledge; can be observed via knowledge flows | |
| KM performance | Consequences that are associated with successful KM | |
| KM mechanisms | Relationships that link KM inputs (i.e. knowledge resources and KM practices) via knowledge processes to KM performance | |
| Knowledge flows | Dynamic knowledge depicting changes, movements and applications of knowledge over time | |
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