Table 1

Central KM concepts

ConceptDescriptionSources
KM inputsKnowledge resources: static stock or knowledge base of the organizationMariano and Awazu (2016) 
Example: a KMS such as a knowledge repository 
KM practices: a set of purposeful organizational and managerial activities aimed at efficient and effective management of organizational knowledge resources and processesAndreeva and Kianto (2012), Inkinen et al. (2015), Hussinki et al. (2017) 
Example: a supervisor instructs staff to document project results in a knowledge repository 
Knowledge processesGeneric KM-related activities such as acquisition, sharing and creation of knowledge; can be observed via knowledge flowsAlavi and Leidner (2001) 
Example: a project team member documents lessons learned of a project in a knowledge repository
KM performanceConsequences that are associated with successful KMAndreeva and Kianto (2012), Inkinen et al. (2015) 
Example: timeliness in completing a knowledge assignment during project work and doing it right the first time
KM mechanismsRelationships that link KM inputs (i.e. knowledge resources and KM practices) via knowledge processes to KM performanceHedström and Ylikoski (2010) 
Example: by using a corporate intranet, employees can access relevant information such as policies and standards (and changes to these directives) faster, which has a positive effect on reaction time of the organization
Knowledge flowsDynamic knowledge depicting changes, movements and applications of knowledge over timeNissen (2005) 
Example: knowledge is stored to a knowledge repository, at a later point in time retrieved, and then applied to a different situation; as a result, knowledge is appropriated, modified and stored again in the repository

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