Table 2 VSM Subsystems appropriated to... | Emerald Publishing

Table 2

VSM Subsystems appropriated to KM (adapted from Rosenkranz and Holten, 2011, p. 28)

	Sub-system	Name	KM function description
Action	System 1 (S1)	Production & Application of Knowledge	KM-related activities to fulfil the organization's overall KM purpose of using the right knowledge at the right time in the right place. S1 can consist of several viable systems on a lower level of recursion (due to a nested organizational structure)
Action	System 1 (S1)	Production & Application of Knowledge	Example: the business areas of a company, projects and sub-projects
Management and Control	System 2 (S2)	Coordination and Support of Knowledge Operations	Service function for S1 and oscillation dampening by supporting transfer and awareness of available and visibility of contradicting knowledge
	System 2 (S2)	Coordination and Support of Knowledge Operations	Example: regular coordination meetings concerning required knowledge for operational units, supporting standard procedures of KM such as how knowledge should be collected, aggregated and shared across operational units
	System 3 (S3) & System 3* (S3*)	Supervision of Knowledge Operations	S3: Supervision and resource management for internal KM operations
			S3*: Audit channel and direct line of communication to operational KM units
			Example (S3): the executive management responsible for matching and allocating knowledge resources for specific business areas of the company, but not responsible for managing the business areas directly, defining standard procedures of KM
			Example (S3): special studies and surveys to audit whether knowledge is shared appropriately, management by walking around and checking whether knowledge is accessible and stored correctly*
	System 4 (S4)	Strategic Planning of KM	Diagnosis of the long-term knowledge requirements to environment and adaptation to future trends
	System 4 (S4)	Strategic Planning of KM	Example: Leading KM and business experts who analyse future trends in the market and evaluate knowledge requirements for customer services and products
	System 5 (S5)	KM Identity	Supreme values, rules and norms for KM
	System 5 (S5)	KM Identity	Example: management board defines KM vision and values and guidelines for general conduct

	Sub-system	Name	KM function description
Action	System 1 (S1)	Production & Application of Knowledge	KM-related activities to fulfil the organization's overall KM purpose of using the right knowledge at the right time in the right place. S1 can consist of several viable systems on a lower level of recursion (due to a nested organizational structure)
Action	System 1 (S1)	Production & Application of Knowledge	Example: the business areas of a company, projects and sub-projects
Management and Control	System 2 (S2)	Coordination and Support of Knowledge Operations	Service function for S1 and oscillation dampening by supporting transfer and awareness of available and visibility of contradicting knowledge
	System 2 (S2)	Coordination and Support of Knowledge Operations	Example: regular coordination meetings concerning required knowledge for operational units, supporting standard procedures of KM such as how knowledge should be collected, aggregated and shared across operational units
	System 3 (S3) & System 3* (S3*)	Supervision of Knowledge Operations	S3: Supervision and resource management for internal KM operations
			S3*: Audit channel and direct line of communication to operational KM units
			Example (S3): the executive management responsible for matching and allocating knowledge resources for specific business areas of the company, but not responsible for managing the business areas directly, defining standard procedures of KM
			Example (S3*): special studies and surveys to audit whether knowledge is shared appropriately, management by walking around and checking whether knowledge is accessible and stored correctly
	System 4 (S4)	Strategic Planning of KM	Diagnosis of the long-term knowledge requirements to environment and adaptation to future trends
	System 4 (S4)	Strategic Planning of KM	Example: Leading KM and business experts who analyse future trends in the market and evaluate knowledge requirements for customer services and products
	System 5 (S5)	KM Identity	Supreme values, rules and norms for KM
	System 5 (S5)	KM Identity	Example: management board defines KM vision and values and guidelines for general conduct