Interviewees' characteristics
| Hierarchy | Pseudonym | Position (Years) | Responsibility | Organizational unit |
|---|---|---|---|---|
| Strategic | Stephen | CIO (3) | IT strategy | Company-wide |
| Marcus | System manager (3) | KM system (managing) | Company-wide | |
| George | Head of system development (3) | KM system (development) | Company-wide | |
| Tactical | Michael | Senior manager (3) | Department lead | PQM |
| Alannah | Project manager (6) | KM structures | Company-wide | |
| Peter | Project manager (6) | Department Lead NEO, Training programs | Company-wide | |
| Operational | Ben | Senior consultant (3) | Project operations | PQM |
| Paul | Consultant (2) | Project operations | PQM | |
| Sharon | Consultant (2) | Project operations | PQM |
| Hierarchy | Pseudonym | Position (Years) | Responsibility | Organizational unit |
|---|---|---|---|---|
| Stephen | CIO (3) | IT strategy | Company-wide | |
| Marcus | System manager (3) | KM system (managing) | Company-wide | |
| George | Head of system development (3) | KM system (development) | Company-wide | |
| Michael | Senior manager (3) | Department lead | PQM | |
| Alannah | Project manager (6) | KM structures | Company-wide | |
| Peter | Project manager (6) | Department Lead NEO, Training programs | Company-wide | |
| Ben | Senior consultant (3) | Project operations | PQM | |
| Paul | Consultant (2) | Project operations | PQM | |
| Sharon | Consultant (2) | Project operations | PQM |
Note(s): Abbreviations: NEO – Network Enabled Operations; PQM – Project Quarter Master
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