Table 4 Code system and coding examples...

Table 4

Code system and coding examples for KM inputs and VSM subsystems

Category	Code	Coding example
ConsultCorp	Projects	“Knowledge on the projects is created each day, whether our people are at clients' premises, at home or commuting. When they work conceptually or think of new ideas, knowledge is created.”
	Top Management^a	“Each CEO needs to understand and participate in KM in order to lead and steer his company. John [CEO] realized this. He introduced PQM to the company. He pushes on with many tasks related to this initiative. This truly is KM at the corporate level, and I think this is what we will see [in the industry] in the next years.”
	PQM^b	“PQM accompanies projects and ensures quality and efficiency of the projects”
	NEO^b	“The Department of Network Enabled Operations, short NEO, is mainly the interface between PQM and KIT. The main task of NEO employees is to check the content that is provided by PQM and to [technically] integrate it into the so-called knowledge supply chain.”
	People	“And I presume that, simply, each new employee has an asset, some new content, even if it is only a small one. There is always something.”
	KIT	“KIT includes the option to provide virtual rooms for projects. At the project kick-off, such a room is created and all team members are granted access. Thereby, an initial structure is provided and selected documents are provided by the system in order to ensure that project documents, such as milestone planning and status reports, are predefined and ready for use by the project team.”
VSM	S5	“Knowledge management at ConsultCorp starts at the executive level. The concept was developed by the top management and resulted in establishing two departments that are predominantly in charge for the knowledge management domain.”
	S4	“PQM effectively strives toward and is in charge of maintaining KIT, taking care that things are up-to-date, and also taking care that things you find are accessible for the teams.”
	S3	The PQM team “harmonizes and synthesizes project knowledge.”
	S2	PQM acts as “a small group of power users […] who generate extremely high benefits and strive to transfer the method of working with KIT.”
	S1	“Knowledge on the projects is created each day, whether our people are at clients' premises, at home or commuting. When they work conceptually or think of new ideas, knowledge is created.”

Category	Code	Coding example
ConsultCorp	Projects	“Knowledge on the projects is created each day, whether our people are at clients' premises, at home or commuting. When they work conceptually or think of new ideas, knowledge is created.”
	Top Management^a	“Each CEO needs to understand and participate in KM in order to lead and steer his company. John [CEO] realized this. He introduced PQM to the company. He pushes on with many tasks related to this initiative. This truly is KM at the corporate level, and I think this is what we will see [in the industry] in the next years.”
	PQM^b	“PQM accompanies projects and ensures quality and efficiency of the projects”
	NEO^b	“The Department of Network Enabled Operations, short NEO, is mainly the interface between PQM and KIT. The main task of NEO employees is to check the content that is provided by PQM and to [technically] integrate it into the so-called knowledge supply chain.”
	People	“And I presume that, simply, each new employee has an asset, some new content, even if it is only a small one. There is always something.”
	KIT	“KIT includes the option to provide virtual rooms for projects. At the project kick-off, such a room is created and all team members are granted access. Thereby, an initial structure is provided and selected documents are provided by the system in order to ensure that project documents, such as milestone planning and status reports, are predefined and ready for use by the project team.”
VSM	S5	“Knowledge management at ConsultCorp starts at the executive level. The concept was developed by the top management and resulted in establishing two departments that are predominantly in charge for the knowledge management domain.”
	S4	“PQM effectively strives toward and is in charge of maintaining KIT, taking care that things are up-to-date, and also taking care that things you find are accessible for the teams.”
	S3	The PQM team “harmonizes and synthesizes project knowledge.”
	S2	PQM acts as “a small group of power users […] who generate extremely high benefits and strive to transfer the method of working with KIT.”
	S1	“Knowledge on the projects is created each day, whether our people are at clients' premises, at home or commuting. When they work conceptually or think of new ideas, knowledge is created.”

Note(s): ^a While our coding recognizes top management as an organizational entity, in the thematic analysis, we focused on its role in relation to KM, that is, the promotion of the KM identity

^b We used the coding from these inputs for the analysis of KM Lead

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