Table 5 Code system and coding examples... | Emerald Publishing

Table 5

Code system and coding examples for KM performance indicators

Code	Coding example
Effectiveness	“I never use an empty file, always a file that has already been filled [with information]. This file can be from KIT, from previous projects or other employees. Then, I can build on that file and generate new information.” (positive example for effective knowledge storage)
Efficiency	“You really need to find your way around in KIT in order to know where to find what you are looking for [ …]. You stumble around stuff, but you actually do not find what you are looking for.” (negative example for efficient knowledge retrieval)
Strategic Outcomes	“In which direction do I steer my company? In which direction do I want to make decisions that ultimately affect productivity? And also to make decisions concerning the maturity level of the company in different areas. […] The system is a business intelligence system.”

Code	Coding example
Effectiveness	“I never use an empty file, always a file that has already been filled [with information]. This file can be from KIT, from previous projects or other employees. Then, I can build on that file and generate new information.” (positive example for effective knowledge storage)
Efficiency	“You really need to find your way around in KIT in order to know where to find what you are looking for [ …]. You stumble around stuff, but you actually do not find what you are looking for.” (negative example for efficient knowledge retrieval)
Strategic Outcomes	“In which direction do I steer my company? In which direction do I want to make decisions that ultimately affect productivity? And also to make decisions concerning the maturity level of the company in different areas. […] The system is a business intelligence system.”