Table 1 Data display Phases Date Data...

Table 1

Data display

Phases	Date	Data collection techniques	Approximate total duration (hours)	Participants
1. Preliminary analysis of access management's critical issues	April 2014	Documentation (e.g. internal documents describing the service network and UPAs' functioning)	–	–
		Unstructured and not recorded phone interviews (n = 5)	1.5	Social and health director
				UPAs' coordinator
				Primary care department director
	May–June 2014	Meeting observation (n = 1)	4	Social and health director
				UPAs' coordinator
				Primary care department director
				One district's director
				One municipal management office's manager
2. Map design	Sept 2014–March 2015	Workshop observation (n = 6)	28	35 managers (i.e. social and health director, UPAs' coordinator, Primary care department director, district directors, municipal management offices' managers, hospital managers)
		Documentation	–	–
		Unstructured and not recorded phone interviews(n = 12)	6	4 team leaders
3. Map implementation	April–Dec 2015	Workshop observation (n = 4)	16	35 managers (ibidem) 30 professionals (e.g. nurses, social service workers, clinicians, administrative staff)
		Unstructured and not recorded phone interviews (n = 6)	3	2 team leaders
		Documentation	–	–
4. Follow up	June 2016	Face-to-face, semi-structured and recorded interviews (n = 11)	11	11 managers

Phases	Date	Data collection techniques	Approximate total duration (hours)	Participants
1. Preliminary analysis of access management's critical issues	April 2014	Documentation (e.g. internal documents describing the service network and UPAs' functioning)	–	–
		Unstructured and not recorded phone interviews (n = 5)	1.5	Social and health director
				UPAs' coordinator
				Primary care department director
	May–June 2014	Meeting observation (n = 1)	4	Social and health director
				UPAs' coordinator
				Primary care department director
				One district's director
				One municipal management office's manager
2. Map design	Sept 2014–March 2015	Workshop observation (n = 6)	28	35 managers (i.e. social and health director, UPAs' coordinator, Primary care department director, district directors, municipal management offices' managers, hospital managers)
		Documentation	–	–
		Unstructured and not recorded phone interviews(n = 12)	6	4 team leaders
3. Map implementation	April–Dec 2015	Workshop observation (n = 4)	16	35 managers (ibidem)30 professionals (e.g. nurses, social service workers, clinicians, administrative staff)
		Unstructured and not recorded phone interviews (n = 6)	3	2 team leaders
		Documentation	–	–
4. Follow up	June 2016	Face-to-face, semi-structured and recorded interviews (n = 11)	11	11 managers