Table 2. Details concerning the...

Table 2.

Details concerning the identified KPIs

KPIs	No. of KPIs	No. of observations	Max.	Min.	Mean	SD
Business-related KPIs
Investments	16	26	4	0	0.154	0.512
Warranties and customers service	8	18	4	0	0.225	0.643
Working capital management	10	12	4	0	0.071	0.387
Suppliers relations	13	32	2	0	0.189	0.488
Sales/marketing/distribution	51	91	7	0	0.538	1.107
Clients care/satisfaction	29	52	8	0	0.308	0.906
Production	9	16	3	0	0.154	0.476
Quality	11	20	4	0	0.118	0.498
Products/services offered	38	58	6	0	0.349	0.940
Others	19	47	3	0	0.219	0.612
Environment-related KPIs
Emissions	10	147	4	0	0.941	1.084
Water use	9	76	2	0	0.450	0.587
Wastewater	6	33	3	0	0.195	0.466
Materials and products	21	75	3	0	0.444	0.680
Energy use	26	133	4	0	0.787	0.888
Package and waste	57	216	8	0	1.172	1.452
Environmental investments, malfunctions, penalties	25	55	8	0	0.355	1.008
Society-related KPIs
Charity and sponsoring	7	46	2	0	0.272	0.497
Volunteering	6	22	5	0	0.130	0.562
Social initiatives, grants, investments	26	42	9	0	0.249	0.950
Complaints and nuisances	4	9	2	0	0.053	0.273
Employees-related KPIs
Accidents	93	450	14	0	2.580	3.252
Training	44	210	7	0	1.249	1.647
Employment	83	815	17	0	5.077	3.858
Salaries	23	76	4	0	0.450	0.852
Leaves	8	34	4	0	0.201	0.613
Employees’ assessments	12	21	6	0	0.124	0.619
Corruption, ethics, mobbing, discrimination	70	105	18	0	0.621	1.970
Corporate boards	15	29	2	0	0.170	0.480
Trade unions and employee’ benefits	32	74	7	0	0.438	1.117

KPIs	No. of KPIs	No. ofobservations	Max.	Min.	Mean	SD
Business-related KPIs
Investments	16	26	4	0	0.154	0.512
Warranties and customers service	8	18	4	0	0.225	0.643
Working capital management	10	12	4	0	0.071	0.387
Suppliers relations	13	32	2	0	0.189	0.488
Sales/marketing/distribution	51	91	7	0	0.538	1.107
Clients care/satisfaction	29	52	8	0	0.308	0.906
Production	9	16	3	0	0.154	0.476
Quality	11	20	4	0	0.118	0.498
Products/services offered	38	58	6	0	0.349	0.940
Others	19	47	3	0	0.219	0.612
Environment-related KPIs
Emissions	10	147	4	0	0.941	1.084
Water use	9	76	2	0	0.450	0.587
Wastewater	6	33	3	0	0.195	0.466
Materials and products	21	75	3	0	0.444	0.680
Energy use	26	133	4	0	0.787	0.888
Package and waste	57	216	8	0	1.172	1.452
Environmental investments,malfunctions, penalties	25	55	8	0	0.355	1.008
Society-related KPIs
Charity and sponsoring	7	46	2	0	0.272	0.497
Volunteering	6	22	5	0	0.130	0.562
Social initiatives, grants, investments	26	42	9	0	0.249	0.950
Complaints and nuisances	4	9	2	0	0.053	0.273
Employees-related KPIs
Accidents	93	450	14	0	2.580	3.252
Training	44	210	7	0	1.249	1.647
Employment	83	815	17	0	5.077	3.858
Salaries	23	76	4	0	0.450	0.852
Leaves	8	34	4	0	0.201	0.613
Employees’ assessments	12	21	6	0	0.124	0.619
Corruption, ethics, mobbing, discrimination	70	105	18	0	0.621	1.970
Corporate boards	15	29	2	0	0.170	0.480
Trade unions and employee’ benefits	32	74	7	0	0.438	1.117

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