Table II Multilevel estimates for...

Table II

Multilevel estimates for volunteer encounter satisfaction

	Model 1 (Intercept)	Model 2 (Main effects)	Model 3 (Interaction effects)
Intercept	4.40**	4.27**	4.25**
Volunteer age		−0.01**	−0.01**
Volunteer gender		0.13	0.12
Volunteer experience		0.02	0.02
Child age		0.02	0.02
Child gender		0.01	0.01
Number of chats		0.00	0.00
Conversation length		0.00	0.00
Volunteer emotional support		0.27**	0.27**
Volunteer instrumental support		0.33**	0.31**
Instrumental support partner effect		0.11**	0.11**
Emotional support partner effect		0.03	0.04
Previous encounter satisfaction		−0.03	−0.02
Interpersonal adaptiveness		0.02	0.01
Service-offering adaptiveness		−0.02	−0.01
Instrumental support partner effect × volunteer previous satisfaction			−0.10*
Emotional support partner effect × volunteer previous satisfaction			0.09
Instrumental support partner effect × interpersonal adaptiveness			0.11**
Emotional support partner effect × interpersonal adaptiveness			−0.08*
Instrumental support partner effect × service-offering adaptiveness			−0.12*
Emotional support partner effect × service-offering adaptiveness			0.06
*Random effects*
σ² (level-1 variance)	0.52	0.27	0.25
τ₀₀ (intercept variance)	0.09	0.04	0.04
ICC	0.15	0.12	0.12
Marginal R²	0.00	0.51	0.53
Conditional R²	0.15	0.57	0.59
Deviance	874.689	613.064	595.017
log-likelihood	−437.345	−306.532	−297.509

	Model 1(Intercept)	Model 2(Main effects)	Model 3(Interaction effects)
Intercept	4.40**	4.27**	4.25**
Volunteer age		−0.01**	−0.01**
Volunteer gender		0.13	0.12
Volunteer experience		0.02	0.02
Child age		0.02	0.02
Child gender		0.01	0.01
Number of chats		0.00	0.00
Conversation length		0.00	0.00
Volunteer emotional support		0.27**	0.27**
Volunteer instrumental support		0.33**	0.31**
Instrumental support partner effect		0.11**	0.11**
Emotional support partner effect		0.03	0.04
Previous encounter satisfaction		−0.03	−0.02
Interpersonal adaptiveness		0.02	0.01
Service-offering adaptiveness		−0.02	−0.01
Instrumental support partner effect × volunteer previous satisfaction			−0.10*
Emotional support partner effect × volunteer previous satisfaction			0.09
Instrumental support partner effect × interpersonal adaptiveness			0.11**
Emotional support partner effect × interpersonal adaptiveness			−0.08*
Instrumental support partner effect × service-offering adaptiveness			−0.12*
Emotional support partner effect × service-offering adaptiveness			0.06
Random effects
σ² (level-1 variance)	0.52	0.27	0.25
τ₀₀ (intercept variance)	0.09	0.04	0.04
ICC	0.15	0.12	0.12
Marginal R²	0.00	0.51	0.53
Conditional R²	0.15	0.57	0.59
Deviance	874.689	613.064	595.017
log-likelihood	−437.345	−306.532	−297.509

Notes:

Regression coefficients are unstandardized; *p < 0.05; **p <* 0.01

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