Table III

Factor analysis results for the trust component in the Transport Management (TravM) System scenario

ItemFactor 1: constancyFactor 2: understandability familiarityFactor 3: performance assessment
Safe place to coll. and rec. sensitive info.0.943  
Concerned about my personal privacy0.821  
Faith in the TravM system providing the best advice0.767  
Accept the TravM system’s advice0.701  
Truthful in its dealings with me0.700  
Would keep its commitments0.688  
Has the skills and expertise to make correct decisions0.675  
Feel secure with sensitive info. being collected0.674  
Would act in my best interest0.629  
Would be honest0.615  
Would be dependable0.560  
Would be open and receptive to my needs0.499  
Understand how work 0.899 
Understand how assist me with decisions 0.787 
Easy to follow what does 0.773 
Would perform reliably  0.799
Would do its best for me  0.784
Would correctly use the information provided  0.775
Would understand my needs  0.729

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