Means over company and community conditions and respective Cronbach’s α
| Company | Community | ||
|---|---|---|---|
| N | 98 | 88 | |
| Scales | α | M (SD) | M (SD) |
| Coercive power | 0.81 | 4.77 (1.39) | 2.98 (1.47) |
| Reward power | 0.67 | 3.57 (1.35) | 3.82 (1.29) |
| Legitimate power | 0.74 | 4.99 (0.88) | 4.79 (1.01) |
| Reason-based trust – provider | 0.79 | 4.16 (1.12) | 4.21 (1.34) |
| Implicit trust – provider | 0.85 | 3.78 (1.67) | 3.95 (1.55) |
| Reason-based trust – users | 0.82 | 3.47 (1.35) | 3.92 (1.26) |
| Implicit trust – users | 0.86 | 3.38 (1.71) | 3.83 (1.52) |
| Antagonistic climate | 0.79 | 2.36 (1.39) | 2.06 (1.08) |
| Service climate | 0.66 | 5.37 (1.02) | 3.94 (1.28) |
| Confidence climate | 0.85 | 4.83 (1.45) | 5.52 (1.39) |
| Undesirable customer behavior | 1.55 (1.52) | 1.91 (1.67) | |
| Control variables | |||
| Environmental consciousness | 0.86 | 6.10 (0.71) | 5.86 (1.02) |
| Green consumerism | 0.93 | 4.44 (1.30) | 4.20 (1.32) |
| Risk seeking | 0.85 | 3.18 (1.40) | 3.27 (1.24) |
| Trustfulness | 0.87 | 4.25 (1.31) | 4.44 (1.39) |
| Company | Community | ||
|---|---|---|---|
| 98 | 88 | ||
| α | M (SD) | M (SD) | |
| 0.81 | 4.77 (1.39) | 2.98 (1.47) | |
| 0.67 | 3.57 (1.35) | 3.82 (1.29) | |
| 0.74 | 4.99 (0.88) | 4.79 (1.01) | |
| 0.79 | 4.16 (1.12) | 4.21 (1.34) | |
| 0.85 | 3.78 (1.67) | 3.95 (1.55) | |
| 0.82 | 3.47 (1.35) | 3.92 (1.26) | |
| 0.86 | 3.38 (1.71) | 3.83 (1.52) | |
| 0.79 | 2.36 (1.39) | 2.06 (1.08) | |
| 0.66 | 5.37 (1.02) | 3.94 (1.28) | |
| 0.85 | 4.83 (1.45) | 5.52 (1.39) | |
| 1.55 (1.52) | 1.91 (1.67) | ||
| 0.86 | 6.10 (0.71) | 5.86 (1.02) | |
| 0.93 | 4.44 (1.30) | 4.20 (1.32) | |
| 0.85 | 3.18 (1.40) | 3.27 (1.24) | |
| 0.87 | 4.25 (1.31) | 4.44 (1.39) | |
Note:
Means are not adjusted by control variables
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