Summary of the direct, indirect and total effects of SJQ on loyalty
| IV | Direct effects on loyalty | Indirect effects on loyalty | Total effects on loyalty | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Beta | t-value | 95% CI | Beta | t-value | 95% CI | Beta | t-value | 95% CI | |
| Journey quality | 0.26* | 3.29 | [0.14–0.46] | 0.50** | 7.46 | [0.33–0.59] | 0.76** | 25.18 | [0.68–0.80] |
| IV | Direct effects on loyalty | Indirect effects on loyalty | Total effects on loyalty | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Beta | 95% CI | Beta | 95% CI | Beta | 95% CI | ||||
| Journey quality | 0.26* | 3.29 | [0.14–0.46] | 0.50** | 7.46 | [0.33–0.59] | 0.76** | 25.18 | [0.68–0.80] |
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