Table 4

Conflicts between packaging features at the inter-organisational system level

Example
APromotional attributesvs1Logistics efficiencyA market-driven design allows for 10 primary packages in a standardised secondary package, but a design slightly adjusted to logistics allows for 15 primary packages (distributor 1)
  2Production efficiencyAutomatic production with a reusable packaging system “is the most cost-efficient in the world”, but to fulfil promotional attributes from its customers producer 1 uses a much less efficient manual packing procedure
  3Handling efficiencyRetailer 1 uses standardised reusable crates because of, e.g. handling efficiency at the expense of promotional attributes
  4Volume efficiencyWhen developing a new package, brand owner 2 had a conflict between using the same outer dimensions as similarly dimensioned competitors' packages or chosing a more volume efficient package with less exposure surface in the store
  5Packaging materialDistributor 1 uses primary packaging for its ecological products to enable communication even though they do not need packaging
BPackaging costvs6Promotional attributesProducer 1 sells certain apples in an expensive package to obtain a higher price
 7ProtectionRetailer 1 emphasises that it sometimes makes packaging purchase “at a really good price, but 5% are damaged during transport because of bad packaging”
  8Packaging materialSometimes recyclable packaging “is more expensive, it reduces the production efficiency, and consumers cannot see any difference compared to the current packaging, which means that the price cannot increase” (brand owner 2)
C
D
Packaging materialvs9User friendlinessBrand owner 2 changed the metal lid on its glass bottles to be easier to open, but it also contains more metal
 10ProtectionConsumers perceive a metal clip on net bags for onions as a negative environmental impact, but the alternative solution of joining the bags through melting reduces packaging strength, which leads to food waste (distributor 1)
Protectionvs11Logistics efficiencyProducer 2 uses reusable plastic crates and has “never damaged products or a broken package”, but “it takes 15–20% less products as it is more bulky, which leads to increased logistics costs”

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