Table II

Eleven in-depth cases

StrategyCompanyBM innovation“I want to”
ProfitabilityHardware storeSmall family business in Finland since 1992The company wants to become more efficient by changing its business model, from three separate stores to a chain BM
Due to the economic recession and competition, the CEO decides to integrate and optimise back office processes and to harmonise their offering and pricing, before starting to exploit new channels
2012-2016 (5 years):
Increase efficiency/operational excellence
Harmonise and determine prices
Increase efficiency/operational excellence
Increase internal information and knowledge sharing
Select suppliers and reduce the product range
 Candy manufacturerSmall family business in Spain established in 1914The company wants to survive in a mature business sector. It wants increased efficiency, improved products and new distribution channels. Operating in the food industry requires high optimising, accountable production processes, while trying to achieve market expansion internationally2014-2016 (3 years): Stay in business
Increase efficiency/operational excellence (quality assurances, physical infrastructure)
Know my customers
Expand the offering
New channels
 Wine traderMicro-sized family business in Spain established in 2012The company wants to reduce its product portfolio, from delicatessen to wine, and focus on its own production to prevent lock-in by suppliers2015-2016 (2 years):
Reduce product line scope
Reduce operating costs
Know my customers
Focus on profitable product lines
Redefine channels and find the right partners
GrowthHigh-performance computingSmall company in Slovenia established in 1992This high-tech company wants to increase sales by entering markets in neighbouring countries, where it needs to offer new services2012-2016 (5 years):
Grow customer base
Know my new customers
Improve/expand my offering
Find and convince partners
Find new channels enabling growth
 Meal delivery serviceMedium-sized company in Lithuania established in 2014The company wants to expand its business by replicating the BM in selected countries and by partnering. The BMI is based on replication2015-2016 (2 years):
Attract more customers
Explore markets
Find and convince partners
Expand to foreign markets
 Sewing serviceMicro-sized company in Lithuania originally established in 1990SME aims to transform from low-cost mass sewing services into a specialised sewing service provider. By offering high-quality services, the aim is to gain access to an international upmarket2013-2016 (4 years):
Find new customers
Explore potential markets
Find and convince partners
Create brand and expand in foreign markets
 Space saving containersMicro-sized company in the Netherlands established in 2008Technology-driven SME wants to increase its business by exploiting IPR of its invention. Creating economies of scale is core, due to continuous product development and large upfront costs. Company wants to play an active role in marketing2015-2016 (2 years):
Attract more customers
Exploit our IPR
Finding new channels
Start a new businessPlatform for the elderlyMicro-sized company in the Netherlands established in 2015SME, inspired by social responsible entrepreneurship, wants to start a business with a new match-making platform in elderly care2013-2015 (3 years):
Explore the market
Develop viable proposition and BM
Test my BM
Find and convince partners
Raise funding
Find technology
Determine price (revenue model)
Test my BM
 Sports prescriptionMicro-sized company in Finland established in 2014This SME wants to provide a healthcare service to further improve patients’ physical health and fitness by enabling Medical Doctors (MDs) to prescribe medically reliable physical exercises, in the form of a “personalised activity programme”, together with incumbents2011-2014 (4 years):
Explore the market
Develop viable proposition and BM
Test my BM
Find and convince partners
Analyse technology
Determine revenue model (price)
Test my BM
Develop proposition and BM
 Lottery as a serviceMicro-sized company in the Netherlands established in 2014The company wants to offer lottery formats as a white label for charities, from the local football or bingo club, to Warchild, to raise funds2015-2016 (2 years):
Know my customers’ needs
Test my business model
Explore the market
 Portable solar cellsMicro-sized company in Austria established in 2010Successful award-winning high-tech product design, production and marketing focussed SME wants to convince partners and funders, and enrich the product with additional features2013-2015 (3 years):
Identify more customers
Develop viable proposition and BM
Convince partners about my idea
Enrich my product with IT services
Raise funding
Test my BM
Viable proposition and BM

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