Table AIII

Overview of DOM functionalities and their perceived criticality for order and inventory management in omni-channel networks

No.FunctionalityToday’s criticality (mean)Future (5 year) criticality (mean)Increase criticality
 1.Multi-node inventory allocation and control3.655.441.80
 2.Real-time visibility of inventory across the network5.886.330.45
 3.Order check for available-to-promise4.945.830.89
 4.Ability to forecast and handle inventory backlog and delayed deliveries4.815.881.07
 5.Optimized decision making regarding which node (DC or store) an order should be picked and delivered from3.255.832.58
 6.Ability to aggregate and prioritize different orders (e.g. e-commerce vs store replenishment)3.765.221.46
 7.Support synchronized orders/shipments to offer a bundled delivery to consumers3.295.332.04
 8.Interface for integration with suppliers’ systems4.534.940.41
 9.Support drop-shipment from suppliers to consumers3.065.172.11
10.Track and trace a customer order through the whole process/network until final delivery5.066.531.47
11.Support efficient returns handling including decision regarding where/how a return is handled in the network4.295.941.65
12.Support invoicing and payment4.505.501.00

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