Table 2

Cross comparison of the case firms across the generated processes of organisational identity development on SM

Organisational identity development process within networks
Case firm: FB posts analysed1. Network relating2. Collaborating within networks3. Interacting with trends4. Connecting with community
A: 667
B: 356
C: 168
D: 90
E: 169
F: 22
G: 18
H: 100
I: 62

Notes:

✓: The case firm displayed significant evidence of using this process to create an identity on SM, ○: The case firm displayed little or weak evidence of using this process to create an identity on SM, Case firms F & G rely on SM much less than the other case firms for organisational identity development

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