Examples of boundary spanners undertaking emotional labour
| Emergent | Explicit | |
|---|---|---|
| Degree of emotional labour | ||
| High | ||
| Providing comfort where people are in pain or dying and/or “dealing regularly with unpredictably violent people” | Buurtzorg nurses | Local Area Coordinators |
| Medium | ||
| Motivating or coaching the public and “regularly dealing with people who are emotionally impaired” | Nurse-Family Partnership workers | Crime Victim Advocates |
| Low | ||
| Discussion of factual information, ordinary personal courtesy and “occasional interactions with unfriendly people” | Firefighters (on routine house calls) | Call centre workers |
| Emergent | Explicit | |
|---|---|---|
| High | ||
| Providing comfort where people are in pain or dying and/or “dealing regularly with unpredictably violent people” | Buurtzorg nurses | Local Area Coordinators |
| Medium | ||
| Motivating or coaching the public and “regularly dealing with people who are emotionally impaired” | Nurse-Family Partnership workers | Crime Victim Advocates |
| Low | ||
| Discussion of factual information, ordinary personal courtesy and “occasional interactions with unfriendly people” | Firefighters (on routine house calls) | Call centre workers |
Source: Adapted from Steinberg (1999)
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