Table 4 IC categories and components... | Emerald Publishing

Table 4

IC categories and components

Human capital	Structural capital	Relational capital
Number of employees Employee age Employee diversity Employee equality Employee relationship Employee education Skills/know-how Employee work-related competences Employee work-related knowledge Employee attitudes/behavior Employee commitments Employee motivation Employee productivity Employee training Vocational qualifications Employee development Employee flexibility Entrepreneurial spirit Employee capabilities Employee teamwork Employee involvement with community Other employee features	Intellectual property Processes Management philosophy Corporate culture Organization flexibility Organization structure Organization learning Research and development (R&D) Innovation Technology Financial dealings Customer support function Knowledge-based infrastructure Quality management and improvement Accreditations (certificates) Overall infrastructure/capability Networking Distribution network	Customers Market presence Customer relationships Customer acquisition Customer retention Customer training and education Customer involvement Company image/reputation Company awards Public relation Diffusion and networking Brands Distribution channels Relationship with suppliers Business collaboration Business agreements Favorite contracts Research collaboration Marketing Relationship with stakeholders Market leadership

Human capital	Structural capital	Relational capital
Number of employees Employee age Employee diversity Employee equality Employee relationship Employee education Skills/know-how Employee work-related competences Employee work-related knowledge Employee attitudes/behavior Employee commitments Employee motivation Employee productivity Employee training Vocational qualifications Employee development Employee flexibility Entrepreneurial spirit Employee capabilities Employee teamwork Employee involvement with community Other employee features	Intellectual property Processes Management philosophy Corporate culture Organization flexibility Organization structure Organization learning Research and development (R&D) Innovation Technology Financial dealings Customer support function Knowledge-based infrastructure Quality management and improvement Accreditations (certificates) Overall infrastructure/capability Networking Distribution network	Customers Market presence Customer relationships Customer acquisition Customer retention Customer training and education Customer involvement Company image/reputation Company awards Public relation Diffusion and networking Brands Distribution channels Relationship with suppliers Business collaboration Business agreements Favorite contracts Research collaboration Marketing Relationship with stakeholders Market leadership

Source(s): Li et al. (2008)