Information about interviews, interviewees and interview outlines
| Internal R&D | Internal sales | Customers | |
|---|---|---|---|
| Interviews/interviewees | 7/7 | 7/7 | 9/10 |
| Duration, avg. range | 38 min, 20–52 min | 52 min 33–68 min | 59 min, 43–92 min |
| Interviewees’ job positions | Related to one product type: e.g. managers of development, line, technology center, product | Throughout the company: e.g. sales managers, local service division manager | In five companies: e.g. maintenance managers, purchasers, technical managers |
| Themes of interview outlines (examples, key themes for this paper) | Current service offering Customer expectations and ways of collecting them Data-enabled services | Current service offering What is important for customers and their role in service delivery Data-enabled services and their challenges | Current and intended service use Experiences and opinions about ManuCo’s services Needs for knowledge and for new services Opinions about ManuCo’s example services New service adoption process |
| Internal R&D | Internal sales | Customers | |
|---|---|---|---|
| Interviews/interviewees | 7/7 | 7/7 | 9/10 |
| Duration, avg. range | 38 min, 20–52 min | 52 min 33–68 min | 59 min, 43–92 min |
| Interviewees’ job positions | Related to one product type: e.g. managers of development, line, technology center, product | Throughout the company: e.g. sales managers, local service division manager | In five companies: e.g. maintenance managers, purchasers, technical managers |
| Themes of interview outlines (examples, key themes for this paper) | Current service offering | Current service offering | Current and intended service use |
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